Shipping
Do teams pay for shipping?
No
What steps do you take before asking to order product?
- Check Redspot
- Ask other teams
- Check the office shelves
How do you look up product that we have within our agency?
The inventory report in Redspot (tab, link, etc) or the search catalog
How does product end up on your unaccounted?
Product has been in the field for 30 days
How long has Joey Peebles worked at Arthrex Kansas City?
11 years
What shipping method do you have to get Tom's approval for?
First AM (Overnight)
Provide two examples of tampering burnt product
- Ripping off temperature gauges
- Removing implant from the box that has the gauge on it
What time does the daily order get pushed through?
1 PM
When is unaccounted due?
The 5th of every month EOD
When is the Arthrex audit and how long does it last?
August 24 and continues for full week
If my loaner due date is on August 25th, what day do you need to bring it back to the office?
No later than August 24th
If your case is on a Friday, what day does operations recommend you check your product out?
Wednesday
5 business days
What percentage of unaccounted do reps pay?
15%
How often does operations expect sets to return to the office?
What are the shipping methods from least expensive to most expensive?
- Ground
- Standard overnight
- Priority overnight
- First AM
What is the proper procedure for checking out and transporting an AFLEX from the office?
- Confirm the transfer of inventory form is rubber banded to the back
- Place graft in silver insulated package with ice pack
- Put the ice pack in the cooler pouch along with your graft. Use a Ziplock bag for the graft to keep moisture/sweating from potentially damaging the cardboard sleeve / TOI
When is product suppose to be returned to the office after checking it out?
3 days
How many days do you get to bring product back to office, if it is in your unaccounted kit?
30 days
Product surveillance at Arthrex
How do you look up loaner tracking without contacting the operations team?
Loaner status report in business portal
What is the total that Arthrex Kansas City pays each month for consignment?
60k
Why would an item be listed as 'adjusted' on your bill?
The item is not in your team's warehouse
What are the Titan East and Titan West warehouses?
Warehouses where lost product goes
Name everyone on the operations staff
Joey, Gage, Grace, Hannah, Giovanni, Ashton, Cole, Ava, Brett