Supportive Communication Skills
Forms of communication
What is verbal, paraverbal, nonverbal?
CPI Guiding Philosophy
What is Care, Welfare, Safety, & Security?
It means behavior influences behavior.
What is Integrated Experience?
Use short, simple phrases, provide limits and choices
What is the Directive Approach?
Establishes trust and relationships that are crucial in a future crisis.
What is Supporting in the present?
Communicate respect, appears non-threatening, maximizes safety
What is the supportive stance?
In response to a real or perceived threat.
What is fight, flight, or freeze response?
Factors that influence behaviors
What is Precipitating Factors?
This pattern helps the person identify the behavior that will help them reach the desired outcome.
What is desired behavior, desired outcome?
Allows the person to reflect on their actions and consider the impact.
What is Understanding the past?
Communication considerations
What is age, cognitive function, culture, gender identity, past trauma?
The chance of a bad outcome.
What is Risk?
Due to a recent event
What is a Temporary Factor?
This pattern provides an individual with two acceptable options for fulfilling a request
What is Fail Safe Choice?
Creates a sense of responsibility and ownership for the individual and helps staff prevent crisis behaviors and improve their approaches
What is Planning for the future?
Planning for a difficult conversation through the four steps.
What is planning, scripting, delivering, documents?
Defendable Decision Making
What is Last Resort, Reasonable, and Proportionate?
Something the person has been living with for a long time
What is persistent or long-term Factors?
This pattern interrupts the person's emotional flow to get their attention and redirects them to an alternative positive behavior.
What is Interrupt and Redirect?
To ensure accurate records are captured.
To recognize and monitor trends.
To assess risk factors.
What is debriefing and Documentation?
Remain non-judgmental, give your undivided attention, allow time for silence and reflection, paraphrase what you understand, use open questions.
What is listening with empathy?
Physical Skills Framework
What is Safe, Effective, Acceptable, & Transferable?
These are rational detachment strategies
What is Breathe, Grounding, Think then say, Observe, and Ask for help?
Students have the right to refuse these 3
What is lunch, bathroom (unless has a RAP), & unreasonable request?
Reflect on how the incident affected you. Identify any precipitating factors that it contributed to and be mindful of them.
What is building your resilience?