Common check-in issues
The family can't print tags because the service to select is grayed out.
Simple - enter admin mode, go to "edit family", select the child that needs checked in, add them to the appropriate "event" and "group".
All of the computers went down and we completely lost connection or power.
Use the handwritten paper tags in the power outage box!
A parent has already dropped their child off but lost their pick-up tag, should you reprint?
No! If we reprint, the security tag will not match the child or room tag AND we can't verify that is the person who actually supposed to pick them up. If they haven't dropped off yet but lost a tag, you can reprint all 3 tags and have them throw the other set away.
What information do we collect on the "family details" page?
Family last name and home address
When should you respond in planning center to let me know if you are serving?
Wednesday of each week!
Labels are not printing.
Check to see if it's jammed or out of labels first. Second, recalibrate printer (instructions are on the printer). Third, let Kari know & she will put in a help ticket. Put the "unavailable" sign on the computer.
It's the middle of the service and a child comes out of the room OR I see a child in the hallway with a Kidscoast sticker.
Say something! A child should never be leaving the classroom with their sticker still on. If they do and they are with parents who have already picked them up, take the tag from them and take it back into the person in the classroom.
Someone without a dream team sticker or a parent without a pick-up sticker for a child wants in the room.
Only people with printed Dream Team tags, parents with pick-up stickers, ERT team members with a red lanyard, or staff with their Seacoast badge on are allowed in any Kidscoast space.
The leader in the room won't know this child has never been here before unless....
you put a blue dot sticker on their child tag!
I want to find information about important updates or things that I need to be in the know about.
Turn the GroupMe app notifications on!
The computers are moving very slowly and it's taking forever to load information.
Put the computer in forced admin mode. (This means the home & settings buttons in the bottom left will permanently be there and anyone technically could edit information)
A parent lost their pick-up tag.
We must verify their ID in the system. We will verify they are listed as a HOH for the child - check their name, address, and birthdate.
We all got thirsty and want to leave to go get a drink from the cafe - should we?
There should always be at least one person at every check-in station. We double as hallway security for each room!
NOTHING - but don't forget to at least ask the question :)
Someone brought a guest child
Add the child like normal to the family account. Instead of marking them as a "minor child" you will select "guest child" instead.
The fire alarm is going off.
We must evacuate the building no matter what. Please assist the leaders in the classrooms in any way we can - while also closing classroom doors once everyone is out. Do NOT let a parent pick up their child. We must get every single child outside and take attendance to verify no one was left in the building before a parent can pick up.
Someone left their belongings in the room and are coming back for them but now they have no tags.
Someone from the check-in team should escort them back into the room / hallway.
I completely forgot how to add a new family.
You're in luck! There is a step-by-step cheat sheet behind every check-in desk.
What is a family note, how do I leave one, and when should I leave one?
A family note goes directly to our data team - they can edit / fix things we cannot. It can be used to correct if a kid is in the wrong grade group, if someone needs to be removed from the account.
There is an intruder in the building.
There is a 911 button behind CP & Nursery check-in counters. This button calls MPPD immediately. Get inside the rooms and get the doors locked.
Add a child without a parent attached!!
We must have an emergency contact with the child. Every time you have to help a family, that's a great opportunity to quickly ask them to verify if any information has changed. I recommend adding the parents first before the child so you don't forget.
I can't add this family because I don't speak Spanish or Portuguese.