3.1
The ability to self-motivate
Motivation
When information is delivered faster it is called...
Efficiency
Just do it
Nike
Orange and round
Orange
Run and jump
Long jump
What is it called when research is conducted by someone else?
Secondary Research
Total cost of losing guest is called...
Cost Of Error
Save money. Live better.
Walmart
Triangle shaped and red
Strawberry
4x100m relay
What involves methods conducted by you or your team for you particular operation?
Primary Research
Where does the action happen in the guest experience cycle?
Occupancy Stage
Think different.
Apple
SpongeBob lives inside of one
Pineapple
1 Lap around track
400m dash
Was first coined in 1964, but gained popularity in 1995
Emotional Intelligence
Who can help managers and employees interact with them effectively?
Guest Experience Cycle
When it absolutely, positively has to be there overnight
Fedex
Star shaped
Star Fruit
Run with a tall pole and lift your body
Pole vault
What are the 5 basic components to emotional intelligence?
Self-Awareness, Self-Regulation, Social Skills, Empathy, Motivation
This occurs several times throughout a customer experience.
Moments Of Truth
The ultimate driving machine
BMW
Identical to blueberries
Acai
1600m dash
1 mile