Hospitality
This is the easiest form of nonverbal communication we can give to a guest to bring positivity to a guest.
Smile
Whose responsibility is it to enforce the rules of the park?
Everyone
This can be identified as a place to stand while the ride is in motion.
Safe Zone
Safety is this number when it comes to ranking our priorities at the park.
#1 priority
Whose job is it to make sure the park stays clean?
Everyone
What number do you call when you need to find out the answer to a guest's question?
5600
This part of the park is smoke free.
Planet Snoopy
Chin Up. _____ out.
Eyes
What is the number for an emergency?
5333
Name the three colors that you could potentially see on a Rider's Access Sheet.
Red, Green, Blue
This is the first thing you should do when a guest has confronted you with a problem?
Listen
Name the two rides that service animals are allowed to ride.
Carousel (chariot) and Eiffel Tower
The 6th IROC component.
Restraint Device Security Verification
You may have to pull, aim, squeeze, and sweep on this type of device.
Fire extinguisher
This added entertainment experience in 2018 will be looking to make its jolly presence for a third consecutive season.
Winterfest.
This a designated space where you can take your child who may need a cool and quiet space to gather their thoughts.
Family Care Center
What is the phone number for a lost child/parent?
5318
Checking for height, weight, size is associated with this component.
Rider Screening
What does the acronym PPE stand for?
Personal Protective Equipment
Name all the cornerstones.
Safety, Service, Courtesy, Cleanliness (all bound together by integrity)
What is the last thing you should ask a guest before departing from them?
Is there anything else I can do for you?
What do you call a chance to offer assistance to a guest holding a map?
Maportunity
Once I begin checking restraints I can no longer open my gates. This is called what?
Load & Go
What is a code 4?
Respond at your own convenience
This area of the park has the most fast lane accessible rides.
Candy Apple Grove