Instruments
I am used for the extraction of mandibular molars.
151's
I am given to a good, well established family that may have friends who are looking for a dental home.
CTS- Act out asking a family for a CTS.
I am due every 6 months, allow visualization of interproximal surfaces, and take priority unless specified by DDS.
Bitewings
An appointment is marked as FIRM, how long after non arrival will a call be made?
10 minutes
Name 5 examples of touchpoints that already exist?
Name 5 touchpoints our office currently has in place
I am used to measure the depth of gum pockets and assess the overall health of the gums and supporting tissues.
Periodontal probe
I am given when a patient has had a great appointment, and the family has been in good standing with us.
Review request. Act out asking for a review request.
I am generally the 1st set of radiographs a patient will take at around 3 yo!
Occlusal
An appointment is marked as NEEDS. How long after non arrival will a call be made?
5 minutes
What is our mission statement, and what is one way we exhibit it?
We create happy, and healthy smiles by providing a customized experience, and exceptional care for children and their families.
I am used to cut and hold the distal end of arch wires.
Distal end cutters.
I am given after a patient has had a tx appointment earlier in the day.
Post op call. Act out a post op message.
I would be taken if a patient has chipped one of their anterior teeth.
Anterior PA
How long in between attempts do we wait for recare list calling?
2 weeks
Recite any 1 of our Core Values, and what it means to you.
1) I have personal integrity and high standards.
2) I treat everyone with respect
3) I embrace change. I am flexible, I have grit.
4) I am committed, hard working, and dedicated. I am self-motivated. I follow through.
5) I am a problem solver. I am intelligent. I am intuitive. I am inferring.
6) I have a heart for service. I am caring. I thoughtful.
I am used to smooth and refine anterior restorations.
Polishing disc
When a DA turns in their route slip to FO members.
Route slip link. Act out proper linking.
I am primarily used for diagnosing and planning orthodontic treatments, assessing jaw alignment, and monitoring growth patterns.
Ceph
How many team members TOTAL may have the day off for vacation?
1 admin, 1 clinical
What are our 4 keys, give an example of how we have demonstrated any of them?
Safety
Courtesy
Show
Efficiency
I am used to push the gum tissue away from the prep area, I provide a clear view for any tx being done on a specific tooth.
Gingival retraction cord
A patient is going to have tx today- EXT, SSC, and space maintainer. I am given to the parent and patient while in the tx room.
Post op. Act out correct post op instructions.
I am needed when DDS has placed a distal shoe space maintainer on #K
LL PA
What timeframe is appropriate to call in sick to LAF/ JB
7am- 7:15am
What are our 3 steps of Service? How do we work for each of these?
1) A warm and sincere greeting: Use guests name.
2) Anticipation and fulfillment of each guests needs: Meeting the patient and parent where they are at.
3) Fond farewell: Give a warm goodbye and use the guests name.