Holiday Traditions
In the UK, Ireland, and Commonwealth countries, the day after Christmas (Dec 26th) is known by this name.
What is Boxing Day
This KYC domain is the biggest driver for our comment demand
What is Global Business with 2269 (59.2%)
Consumer DD: 30.9%
Total Service: 8.9%
SMA: 0.7%
OS Consumer: 0.3%
This 1990 film about a boy left behind when his family flies to Paris is a holiday staple across all of Europe.
What is Home Alone
In which month did the BAU unified SOP go fully live?
What is September
According to old Estonian folk tradition, food should be left on the table overnight on Christmas Eve for these spectral guests who visit the home.
Who are the Spirits of Ancestors (or Souls)
This is how many views all of our managed KB pages have received year to date (+-100 000)
What is 4 559 094
In the British rom-com Love Actually, Hugh Grant plays a character holding this high political office.
What is the Prime Minister
This is when you should set tickets to 'pending'.
What is Waiting for internal approvals/information or need to prioritise other tasks/have meetings whilst working on the ticket.
In Hungary, Santa Claus (Mikulás) visits on the night of December 5th to fill boots with treats, while on Christmas Eve, the gifts are actually brought by this figure.
Who is Baby Jesus
This is how many tasks you have completed year to date (+-100)
What is 5681
In the UK and Ireland, the intense media competition to have the best-selling single on December 25th is known as the race for this.
What is the Christmas Number One
This is the SLA to implement any corrective actions for QA findings.
What is 2 working days.
A Ukrainian legend about a poor widow whose tree was decorated by a spider is said to be the origin of this shiny modern decoration.
What is Tinsel
This specific domain is responsible for the highest percentage of non-actionable tickets and comments.
What is SMA?
The Die Hard movie is set during a Christmas party in a skyscraper, but the villain, Hans Gruber, is played by this legendary British actor.
Who is Alan Rickman
These are the tasks during 'Share' stage according to KM E2E.
What are comms plan and page settings
Honoring Saint Nicholas as the patron saint of sailors, it is a long-standing Greek tradition to decorate this wooden object instead of, or alongside, a Christmas tree.
What is a Boat (or Karavaki)
It is the total number of Knowledge Gaps we have closed so far this year (+-100)
What is 2075
In December 2023, this singer became the oldest artist ever to top the Billboard Hot 100 when her hit "Rockin' Around the Christmas Tree" finally reached Number One, 65 years after it was released.
Who is Brenda Lee
These are ALL the Knowledge Gap types we can log (6).
What are: New Knowledge, Missing step/process, Unclear step/process, KB inconsistency, Training material inconsistency, Agents daily work inconsistency