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Is a companion certificate transferrable?
What is Companion Certificates are transferable?
What is the correct limit for PETC for each Cabin experience?
What is 2 for Delta First and 4 for Delta Main Classic and Delta Comfort (Basic, Classic and Extra) are included in the Delta Main Count?
Are SkyMiles tickets completely refundable?
What is yes, they are?
Unaccompanied minors (UMNRs) ages 5–7 are not permitted to .......
What is
Not Permitted
If any of the following are met, DL cannot accept the UMNR:
What Delta Amex Skymiles card permit entry into the Delta skyclub?
What is the Delta SkyMiles Reserve American Express Card provides access to Delta Sky Club when flying with Delta.
True or False: Bassinets are offered in Delta One on certain aircrafts.
What is False? Bassinets are not offered in Delta One on any aircraft.
What is the suggested carry-on bag measurements/dimensions including wheels and handles?
What is
Passengers are able to get a refund if they cancel a partially flown award ticket.
What is no, the passenger will forfeit any miles once travel has commenced should they choose to cancel?
What are the mandatory ages that must enroll in UMNR program with Delta?
What are ages 5-14 years old?
Customers with an eligible SkyMiles Credit Card from American Express receive their first checked bag free for cardholders and up to ___ people on their reservation for flights that are both marketed and operated by Delta.
What is Customers with an eligible SkyMiles Credit Card from American Express receive their first checked bag free for cardholders and up to 8 people on their reservation for flights that are both marketed and operated by Delta.
Can an e-credit be used towards a seat upgrade?
What is no, eCredits can only be used for a new ticket purchase in a future transaction?
True or False: We offer Animal Travel in Hold (AVIH) in Cargo at all global stations for all household pets with certain restrictions.
What is False, we prohibit Animal Travel in Hold (AVIH) or in cargo at all global stations for all household pets unless you are an active military members travelling on orders and U.S. State Department Foreign Service Officers (FSO), including military and FSO dependents/spouses who meet documentation requirements, are exempt from AVIH restrictions
Name all the class of services for Delta Main Award travel.
What is NY NB NM NH NQ NK NL NU NT NX NV N NN?
A non-traveling escort accompanying the following customers must get a pass at the ticket counter to proceed through security checkpoints:
What is
True or False: UMNR may access the Delta SkyClub while waiting for their upcoming flight.
What is false, Unaccompanied minors may not access the Delta Sky Club without a responsible, supervising adult.
What are the proper manual authentication steps when verifying a SkyMiles account?
What is
When booking a customer who is an armed officer, who do you contact?
What is contact Customer Experience Support (CES)?
True or False: SkyMiles accounts expire after 2 years being inactive.
What is false, SkyMiles accounts never expire?
True or False: Customers with multiple wheelchairs/scooters or assistive devices will be charged for any of the devices.
What are customers with multiple wheelchairs/scooters or assistive devices must not be charged for any of the devices?
True or False: Per DOT Regulatory Changes, if a change of aircraft occurs and results in a customer with a disability feeling that their accessibility may be impacted, the customer is eligible for a refund.
What is true, Starting October 28, 2024, per DOT Regulatory Changes, if a change of aircraft occurs and results in a customer feeling that their accessibility may be impacted, the customer is eligible for a refund.
Can a passenger flying in Delta One in a same-day international flight access the Delta Sky club?
What are customers departing on same day International Delta One flight may access Delta Sky Clubs worldwide?
A passenger may carry a maximum of ___ spare lithium-ion battery for their mobility device not exceeding _____ watt-hours (wh)/__ grams aggregate equivalent lithium content.
What is 300 & 25?
Compliance with Department of Transportation (DOT) rules and the Air Carrier Access Act (ACAA) is necessary to avoid significant fines and penalties which is $_________ per violation.
Compliance with Department of Transportation (DOT) rules and the Air Carrier Access Act (ACAA) is necessary to avoid significant fines and penalties ($75,000 per violation). The DOT randomly conducts test calls and audits to Reservations to ensure compliance.
______ handle all calls about wet cell battery-powered wheelchair?
What is Customer Experience Supervisors (CES)?
Kosher meals are not available on flights from ______?
What is Bogota (BOG), Cancun (CUN), Lima (LIM), Liberia (LIR), Montego Bay (MBJ), Mexico City (MEX), Panama City (PTY), Puerto Vallarta (PVR), Quito (UIO), Santo Domingo (SDQ), Cabo San Lucas (SJD), San Jose (SJO), San Juan (SJU), and Tahiti (PPT)?