Business Office
Can we sign a title by POA if the vehicle was sold to us by POA
No
This Vital Behavior is used when customers share maintenance concerns or during the MaxCare presentation to overcome hesitations.
Personal Story
How long should it take to complete a PI on a vehicle?
less than 15 minutes
This is the phrase you use to state your role at the start of the interaction.
My role at CarMax is to guide you through the appraisal process
What is Raph's favorite line?
HEEE HEEE
What stamps are required for a NJ title
NJ tax stamp, Corp code, Sicklerville address stamp
What must be done before we take down payment from the customer?
Get stips approved
A tire must be replaced if it is older than this number of years from the manufacturing DOT date
10 years
This step involves asking why the customer is selling, their replacement plans, and what research they’ve done.
Discover Their Story
How many vehicle did CarMax sell nation wide in 2025 (can be over/under 100,000)
1.3 million
What are the 3 states we are allowed to collect taxes for
NJ , PA , NY
When should you seed plant MaxCare
Early & Often
A tire must be replaced when its lowest tread measurement falls below this depth
4/32
What document is needed to purchase a vehicle being sold on behalf of a business?
Notarized Business Letterhead
How many total CarMax locations are there in NJ
6
What is the name of the MV-900 form
Notice of Lien
What are the 3 type of sales that you are allowed to start in Order Entry ?
Business purchase, Bank of America Pre-approval, Associate Purchase
What is the maximum allowable size for a chip if it falls within the driver’s direct line of sight
1/4 inch
What is the limit for paying negative equity via a personal check ?
$250
How many miles away is the moon from Earth (can be over/under 15,000 miles)
238,900 miles
What are the acceptable forms of ID a cx can use to finance with CarMax in house finance companies without requiring addition partnership with the bank
Driver's License
What is the one sales deal that requires us to FedEx documents to the LH that same day
Bank of America deals
Up to how many inches can a scratch be within standards in a low visibility area ?
12 inches
What are the documents needed when purchasing a vehicle that is being sold on behalf of a deceased party
Death certificate and letter of Surrogacy
What was the first foreign car company to come to the US
Volkswagen