Policy
Procedures
Credit Cards
Prospects
Miscellaneous
100
How many absences do you get a semester?
what is 3 plus one makeup
100
What bottom tab do you use in order to input a pledge?
What is The financial tab
100
What type of credit card has a four digit CID security code?
What is American Express
100
What does LYBUNT stand for?
What is last year but unfortunately not this
100
How much does it cost to run UCF?
What is About $950 Million
200
What are the correct ask guidelines?
What is $ 200, $100, & $ 50
200
What should you always identify yourself as to the prospect?
What is a UCF Student
200
What credit cards are accepted at the Knight Line?
What is Visa, Master Card, Discover, American Express and Diners Club
200
An alumnus who gave some year in the past but not this year is called?
What is Sybunt
200
Where is UCF’s College of Medicine being built?
What is Nona Medical City
300
How many dials should you have on average?
What is 120 - 150
300
What are 3 categories that must be cross referenced or updated for every call?
What is Name, e-mail, address, and/or degree
300
After the credit card is processed what is the number that pops up on the screen called?
What is Authorization code
300
What 2 groups of prospects do we call that may not be graduates of UCF?
What is Parents and Friends of the University
300
What does COTM stand for?
What is Caller of the Month
400
What are 3 things that you are not allowed to wear to work?
What is other University's apparel, sheer clothing, torn or ripped clothing.
400
After you ask to update the employer what should you do?
What is Check for Matching Gift Company
400
After the credit card information is saved who processes the transaction?
What is a supervisor or manager.
400
What do you do if an alumnus wants to charge their credit card 10 times for $10?
What is Monthly Installments
400
How many degree programs are offered at UCF?
What is 225
500
How many opened ended rapport questions are you expected to ask?
What is 3
500
When is it appropriate to use the considering outcome?
What is When an alumnus may pledge but refuses to make a commitment with a dollar amount.
500
How many credit cards were brought in last year?
What is over 1300
500
In what ways other than direct mail or personal solicitation these are the 3 ways that alumni give to the UCF annual fund
What is Pledge card, credit card, online.
500
Who won both hula hoop contests at the luau?
What is Vanessa Lepe
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