Thank you for your Service
What is our Accuracy Rate?
99.9984%
How much refrigerated space do we have in KMW?
11,000 Refrigerated
What are chargebacks?
A chargeback is defined as the difference between the full Wholesale Acquisition Cost (WAC) to a distributor and what the manufacturer sells the product for as a result of a contract or participation in government programs at a reduced price.
What is our Accuracy Rate?
99,9984%
What does "21 CFR Part 11 Compliant" mean.
(FDA) regulations on electronic records and electronic signatures (ERES). Part 11, defines the criteria under which electronic records and electronic signatures are considered trustworthy, reliable, and equivalent to paper records
Do you have a self-serve portal?
Yes, we have a fully-functional customer-specific portal for online ordering, returns processing and reporting
What is Perfect Pick® and Pick to Light?
The Perfect Pick® robotic goods-to-person picking technology ,by OPEX Automation, is engineered to simplify order fulfillment automation with increased throughput, reliability and cost-effectiveness.
Pick To Light is an automated system that is used to pick orders in a warehouse environment. This can be set up in any number of physical structures in the warehouse. We use it in pick module flow racks. It is a series of lights that directs the pickers to what items to pick for shipping, allowing them to utilize their hands for the process. This increases capacity throughput and enhances picking accuracy.
Can you take credit cards?
Yes
What is your typical implementation time? Who does that and what's involved?
Typical implementation is 60-90 days and we manage the implementation process from start to finish. Details are in our presentation slides. Proven and tested experience from samples business, weekly communication, project plan approach, milestone driven and process improvement reviewed.
How do you ensure quality?
Quality is ensured through a comprehensive Quality Management Program that includes awareness throughout the organization, clearly defined roles with written job descriptions and training, written procedures, quality control and quality assurance processes in all areas of the business, and accountability through periodic reviews of performance.
Quality of service is our most important objective in achieving corporate goals. To support that effort, Knipper maintains a separate Quality Assurance Department, which oversees the development, implementation and change control of all quality processes and procedures.
Our quality system is based on the principles of current Good Manufacturing Practices (cGMP). Standard Operating Procedures (SOPs) are in place to ensure operational compliance with cGMPs and that the steps critical to the quality output of each process are checked. Our Quality System is documented on three levels:
•The Quality Manual
•Standard Operating Procedures (SOPs): how operations in key functional areas are performed to comply with cGMPs and assure prevention of mix-ups and non-conforming or problem processes
•Other quality documents: client-specific SOPs, work orders, cell sheets, inventory and transactions reports, business rule documents, forms, logs and other requests
What is REMs? Do you provide REMs services?
REMS is defined as Risk Evaluation and Mitigation Strategy and is a drug safety program that the U.S. Food and Drug Administration (FDA) can require for certain medications
What is DSCSA?
Drug Supply Chain Security Act (DSCSA)
Knipper utilize rfxcel software, the longest-tenured track and trace solution provider in the life sciences industry.
Can you provide lines of credit to customers? Who determines limits?
Yes, credit limits are determined by the manufacturer in the Traditional 3PL Model and by the 3PL in the Title Model and Flash Title Model.
How many shipments does Knipper do annually?
4,500,000 shipments annually
Does Knipper have a CAPA program
Yes, a Corrective and Preventative Action CAPA is an integral part of Knipper’s Quality Management Program. Our CAPA procedures are documented in our SOPs Knipper uses an electronic quality management software called TrackWise digital to record and track CAPA activity. It is a cloud-based cloud-based system from Sparta Systems, Inc. (Hamilton, NJ)
Do you provide EDI?
Yes, we can provide assistance to the manufacturer with all EDI data sets, including those provided by your trading partners (EDI 852 - Inventory and EDI 867 - Sales).
What are 5 security protocols?
We have very tight security controls to protect both physical and digital assets. Security protocols processes are defined in cGMP-controlled SOPs. Some security features include:
• Alarmed premises
• Area-to- area sign-on
• Cage/vault access control
• Security guards
• Cameras for in facility monitoring
• Cameras for exterior monitoring
• Biometric controls
• Controlled access to server rooms
• Locked cages
• Quarantine areas
• Visitor log-in procedures
• Sprinkler/fire suppression system
• Disaster recovery plan
• Data backup capabilities
• Independent security company
• cGMP compliance
• Documented quality control procedures
• Published SOPs
• Compliance officers
What is "order to cash?"
Must get 4 features correct.
Order to Cash is a set of business processes that involve receiving and fulfilling customer requests for goods or services. The cycle starts when a customer makes a purchase and runs through the company’s entire order processing system. The cycle consists of multiple sub-processes around the following steps:
How many Cold Chain units shipped annually?
900,000 Cold Chain units shipped annually
What ERP do you use?
Microsoft Dynamics 365
Can you do contract management?
Yes, we provide Contract Setups, Management, and Chargebacks Processing.
What is your warehouse technology system?
We utilize Manhattan / SCALE that is a top tier supply chain, agile, and adaptable warehouse solution.
What is the differences in Traditional 3PL model, Title model and Flash Title models?
There are many differences in the 3 models, all associated with who owns title and the assumption of inventory and collections risk. The main differences are the manufacturer owning the risk of inventory and collections in the traditional 3PL model, where the 3PL takes on those risks in the Title Model and Flash Title Model. The Title Model and Flash Title Model generally come with premium pricing due to the assumption of those risks.
How many phone calls per year?
5 million phone calls per year
What classes of trade can you ship to? Community hospitals, infusion centers, prisons, VA/DOD?
Yes, we can ship to all audiences mentioned including patients and healthcare providers.