Who's Who?
This person serves as the President and CEO of CentraCare
You have a question about Epic Revenue Cycle functionality or need to determine the appropriate Epic resources for a Revenue Cycle project. Who ya gonna call?
Who is Lisa Baron
What is O&I and what does it stand for?
Operations and Intelligence
Meeting for leaders to review upcoming organizational initiatives, project go-lives and required/knowledgeable information for them to share with their teams as appropriate.
A new idea or initiative has been identified. Before a PM is simply assigned and work begins, the request needs to go through this organizational process.
What is the project intake/governance process?
A project has been approved and assigned to you. Where should you look for the original request and supporting documentation?
What is the ServiceNow Demand?
This CentraCare Executive leads information services & technology and is an important executive stakeholder for many technology-enabled projects.
Who is Amy Porwoll, CIO
Your project impacts an Epic ambulatory application and you need help identifying the appropriate Epic stakeholder/resource assignment. Who ya gonna call?
Who is Ann Welle
What does it mean when a leader says "thread the needle?"
They must execute a very difficult task with extreme precision, balancing conflicting demands or navigating a tiny margin for error without causing a failure or conflict.
This committee is the first governance stop for reviewing a submitted project request where significant collaboration & multiple teams are involved.
What is SRI
You're reviewing a newly assigned project and want to understand its history. What section of the ServiceNow Demand should help tell the story of meaningful activity and updates?
What are the Demand Notes?
You have a project that will significantly affect hospital operations. This executive leadership role may be an important stakeholder or escalation contact throughout the project and/or for go-live.
Who is VP of Operations, Ryan Engdahl.
A project leader says to you in an existing project meeting, "for phase 2 of this project we need Epic to build this" but that is not in scope, nor is a phase 2, what do you say?
Unfortunately, we don't have that work in scope for this project effort, I would recommend submitting a project request through IS&T intake process to validate the need, solution, scope, and resource requirements.
What does HRO stand for in CentraCare?
High-Reliability Organization: CentraCare's foundational model is built on three pillars originally detailed by the Joint Commission, Leadership Commitment, Safety Culture, and Robust Process Improvement
If a leader asks a Project Manager to schedule a meeting for a project discussion because it came up during another project meeting that you're currently facilitating, the PM should schedule and facilitate that meeting and/or begin the project efforts because leadership has already requested it and it's tied into current work they're doing.
FALSE
The appropriate project intake, review, approval, prioritization, and resource assignment process still needs to occur.
Name THREE things you should do FIRST upon receive a newly assigned project and where would you find this information?
Review the ServiceNow Demand and gather as much information as possible. (Service Now)
Draft the Project Workbook applying necessary information. (CC Project Management Sharepoint Site Template)
Your project will require organizational emails or MyCentraCare updates. Which organizational area should you engage in your project?
What is Communications & Marketing
Your sponsor says, "I don't know who from IS&T needs to be involved, do you know?" What tool/resource should the PM use to begin identifying the appropriate IS&T resources?
The project demand/resource assignment process and appropriate IS&T leadership/application contacts.
Define 4 CentraCare/Epic/Organizational acronyms and what they mean
CDM (Epic Charge Master)
LPR (Epic Profile)
SRI
SOC
SME (Subject Matter Expert)
PRD (Epic Production)
POC (Epic Proof of Concept)
NDP (Nursing development practice)
EVS (Environment Services)
PUT THESE IN ORDER:
PM Assignment
Project Request/Intake
Project Kickoff
Governance Review/Approval
Resource/Stakeholder Identification
Project Charter/Initiation Planning
Project Request/Intake
Governance Review/Approval
Resource/Stakeholder Identification
PM Assignment
Project Charter/Initiation Planning
Project Kickoff
You're preparing email communications and meetings and are looking for standard verbiage and/or required communication that should be sent. Where would you find it and why is important?
CC Project Management SharePoint site > tools & templates > email_meeting communications.
A new project has significant compliance, privacy, contracting, or regulatory implications. Name at least TWO organizational stakeholder partners a PM should consider engaging.
Acceptable answers include:
Julie Grams (regulatory)
Jessica Timmer or Tina Marsh (compliance)
(Contracting/Procurement)
Lynn Wietorak (legal)
Erynn Johnson (revenue cycle/finance)
You have a question about Open Enrollment timeline because it might impact your project timeline and stakeholders on a project. Who would you call?
HR, Benefits Manager, Jenna Binsfield.
What does CPRO stand for, what role does it play within CentraCare, and who currently oversees it?
CPRO:
Purpose:
Who oversees it: Erika Lamb
A request has been reviewed at SRI for first and second bounce, but requires additional organizational review/approval. Where may it go next?
What is SOC
You inherit a project and want to know what decisions or significant updates occurred before you became the PM. You do not currently have access to the SharePoint site. Where do you look?
Service Now Demand