Service
Individual that normally makes decisions related to marketing for service coupons
Who is the Service Manager or Fixed Operations Director
This AlertMiner Pro feature is best suited for customers to be matched to current stock vehicles?
What is the The Inventory Tab
This individual oversees the overall day to day business of the entire dealership.
Who is the General Manager
The finance office is sometimes referred to as this dealer slang word
What is the Box
This is slang word used for the area where desk managers sit and work deals
The Tower
Work performed on customers vehicle paid by the OEM
What is Warranty work
This AutoAlert product best increases service drive traffic with targeted marketing?
What is Service Marketing
These individuals greet their customers on the service drive and are liaisons between the customer and the technicians.
Who are Service Advisors?
This type of plan is sold in finance and covers the customers vehicle repairs for a period after the factory warranty is over
What is an Extended Service Contract
Sales Reps follow up in what tool
What is a CRM or CXM
Document used for repair work when in service
What is RO or Work Order
This report in AlertMiner and AlertMiner Pro is best used to manage scheduled appointments for a BDC Manager?
What is the Usage Report
This individual manages the overall day to day business of the fixed operations department.
Who is the Fixed Operations Director or Service Director
This type of plan is sold in finance that includes regular oil changes and tire rotations for the vehicle, for a specified amount of time
What is a Maintenance Contract
What term is commonly used for customer traffic into a dealership
What are Ups
Work Performed on a trade vehicle to ready for the Used Car Lot
What is Recon
This report in AlertMiner displays the front and backend gross?
What is the Sales Gross Report
This individual manages the day to day business with in the accounting department.
Who is the controller
The gross profit created in the F&I office after the sales price of the car has been agreed to is called
What is back end gross
This competitors product is frequently used in stores to help assist in trade evaluations, and can also be used with their app.
What is VAuto or Provision
What is issued when a manufacturer or NHTSA determines that a vehicle has an unreasonable safety risk or fails to meet minimum safety standards
What is a Recall
This is the new AutoAlert report coming out in May
Dealer Performance Report
This individual manages the day to day business of the Sales department.
Who is the General Sales Manager
This type of insurance sold in Finance, pays remainder of loan when a customers vehicle is totaled and the insurance company will not pay the full amount of loan.
What is Gap insurance
Sales Reps will work with these individuals to configure payments and/or lease options for the customer
Who are Sales Managers