General
SOP
What is Standard Operating Procedures
Improved client uptake and satisfaction at the University Health Centre.
What is the overarching outcome of the strategy?
To improve staff development and engagement by 20% by 2029.
What is the strategic objective for Employee Engagement & Development?
Increase the University Health Services income-generating capacity by 20% by 2029.
What is the strategic objective of Outcome Financial Management in University Health Services?
To strengthen the University Health Centre as a “Wellness Hub” for the University of the West Indies, Mona community, by 2029.
What is Strengthening the Wellness Hub?
NAP
What is National Strategic Plan?
Drafting and approving the mechanism, creating feedback forms, and developing a feedback database.
What are the outputs of the Client Feedback Mechanism strategy?
Draft feedback forms for internal and external clients (physical and digital).
What is the target for feedback mechanism development in 2024/2025?
I&E (Income and Expenditure) reports generated and reconciled with bursary reports.
What key outputs are expected for budgeting and auditing improvements?
Approved SOPs, process flow charts, and staff sensitization sessions.
What key outputs are expected for Standard Operating Procedures (SOPs)?
NPS
What is Net Promoter Score?
Number of new clients, uptake of reintroduced services, and number of successfully held activities
What are the performance indicators for optimising essential services?
The number of staff trained annually and the percentage trained in customer service.
How will training performance be measured?
Advocacy efforts to secure funding and resources for necessary upgrades.
What activities will support pharmacy infrastructure improvements?
Providing data-driven insights to assess program effectiveness and inform decision-making
How will the Monitoring and Evaluation Framework support the Wellness Hub goal?
VEN
What is Vital, Essential, and Necessary?
Installation of servers and firewalls.
What key infrastructure is needed for digitalization?
Entities offering specific and tailored programs based on needs and skill assessments.
What type of training entities will be engaged?
Administrative and billing staff, procurement personnel, and other relevant team members.
What key personnel will be trained under the reporting template strategy?
Heads of Units ensure their teams understand and follow the SOPs, participate in training, and provide feedback on improvements
What is the role of Heads of Units in SOP implementation?
M&E
What is Monioring and Evaluation?
From 2024/2025 to 2028/2029.
What is the projected timeline for maintaining program activities?
Enhancing skills, improving engagement, and ensuring staff satisfaction to meet the 20% target by 2029
How will staff development contribute to the strategic objective?
Conducting inventory audits, ensuring the availability of VEN (Vital, Essential, and Necessary) items, and improving the supply chain.
What strategies will improve resource mobilization?
Through periodic reviews of SOPs, monitoring frameworks, and risk assessments, ensuring alignment with the strategic objective.
How will progress on this outcome be tracked and evaluated?