Forms
Student is on the phone trying to fill out the Program Modification form. What knowledge article would be helpful to reference to help student fill out the Program Modification form?
1344
What does the acronym “AEP” stand for?
Acceptance Evaluation Pending (found in article 1550)
What days and times is the Military Benefits team able to be contacted by students?
Monday -Friday 8:00AM - 4:30PM
What policy am I?
A student whose first week has begun,
Must show that some coursework is done.
A graded post or assignment must appear,
Or withdrawal may soon be near.
Name the SNHU policy and Knowledge Article relating to this policy.
Non par articles 1454 or 1456
What is the name of SNHU’s comfort dog?
Sunny (found in article 5805)
Student is on the phone trying to fill out the Institutional Withdrawal Form. You have already gone over potential impacts of withdrawing from SNHU. They just need help completing the form. Which knowledge article will be helpful?
5599
Based on Article 1567, what two requirements must a student meet in order to take more than two courses per term?
Obtain permission from Advisor, achieve 3.0 GPA
Per VA regulations and SNHU policy, if a VA Counselor calls into SFS for information regarding a student, do we need a FERPA form on file?
No (found in article 3083)
Who am I?
I have no hands, yet I reach out on cue,
With words on a screen meant especially for you.
I’m not quite human, though I know how to ask,
If you’re keeping up with your academic task.
Penny
How many times a month does Advisory Council meet? (based on a specific knowledge article)
3 times a month (found in article 1999)
Student needs to make multiple program changes using the Program Modification Form. What button does the student need to press on the Program Modification form to make multiple changes/modify another program?
The + button (article 1344)
What knowledge article contains guidelines regarding FERPA compliant voicemails and personal emails?
1422
How many days does the Air Force, Army, and Navy have to get their TA funding approval?
7 days prior to a term start (found in article 2326)
What am I?
When students succeed or reach a milestone bright,
I bring a little SNHU delight!
For acing a class or a life event to cheer,
I’m a special surprise that says, “We’re glad you’re here!”
Swag
Student is currently enrolled in an Associates in Criminal Justice degree and they would like to add a Minor in something. What minor could they add to their Associates in Criminal Justice degree?
None, Associates degrees are not eligible for minors. (found in article 1938)
Student submitted an Institutional Withdrawal case, but they have decided not to withdraw from SNHU. To deny the Institutional Withdrawal case, we change the Status to “In Progress”, and then we need to change the Status Reason to ______.
“Advisor Denied” (article 1724)
Student is on the Undergrad Continued Warning level of Scholastic Standing. What will happen to their Scholastic Standing status if they earn a term GPA above 2.0, but their overall GPA remains below 2.0 by the end of the current term?
Their Scholastic Standing status will progress to Undergrad Continued Warning 2. (article 1685)
How many days prior to a term does Space Force, Coast Guard, and Marines have to get their TA funding approval?
1 day prior to the term (2326)
What am I?
When life gets tough and things feel unclear,
There’s a place for support to help students steer.
For wellness and mental health, it offers a hand,
With resources and guidance to help them withstand.
Mantra Care Hub
Student will be graduating soon and they are interested in purchasing a class ring. What is the name of the preferred vendor that SNHU recommends purchasing class rings through?
Jostens (found in article 1498)
Student was Hard SAP’d and need an approved SAP Appeal to reinstate their Financial Aid. You just received their completed SAP Appeal and they did a great job on the written responses and the time management plan. Now you need to calculate the Academic Plan portion of the SAP Appeal. Student’s GPA is above 2.0 but Course Completion rate is below 67%. What is the “Term GPA” that we need to put on the Academic Plan portion of the SAP Appeal? And, what knowledge article can we reference to help with this?
2.0 Term GPA and Article 1659
It is break week, student calls in because their first term just ended and they received an Unearned F during their first term. They noticed that all of their upcoming classes have been dropped. They were not listed on the Balance Deregistration report. What specific policy caused them to be dropped from all of their upcoming classes?
First Term Academic Intervention (FTAI) (found in article 4218)
If a military student, using military benefits, gets Hard SAP’d, do they need a SAP Appeal to use their TA funding?
No (found in article 2447)
What Am I?
When assignments get tricky and you’re feeling stuck,
I offer resources to help boost your luck!
From tutoring and coaching to workshops galore,
I connect you with tools to help you do more.
Academic Support
You are putting in flex time on VERINT for your upcoming weekend shift. You work your weekend shift next Saturday and you would like to flex out this coming Friday. When putting in your request, do you select Flex in After Flex out or Flex in Before Flex Out?
Flex in After Flex out