What HTG do you use to process a Device Replacement?
Replace a Device in CIM – Core
100
How do you disable immediate call forwarding?
Dial *720
100
How thin is iPad Air 2?
6.1mm
100
How much does Toon Goggles premium Video and Radio subscription service cost per month?
$4.99 a month
200
How long has the USCC project been open?
5 Years
200
What HTG do you use to Change an Address?
Change Address in CIM
200
If throttling is applied to a MDN, when is it removed? (TOPS)
throttling is automatically removed at the start of the next bill cycle
200
Where do you navigate in the OLR to find out if a device is out of stock?
OLR > Equipment/Network > Inventory Management
200
Does WI-FI drain the battery on cell phones?
No, WI-FI can be easier on the battery then 4G/3G
300
What color is Pluto the dogs collar?
Green
300
What policy do you use to determine the process for cancelling an account because the AO is deceased?-
Disconnect for Deceased Policy
300
***Daily DOUBLE***
If a customer tells you where they work what tool do you use to determine if they qualify for a Partner Employee Discount?
PED Master List
300
What Operating System in included with the LG G4?
Android 5.1 Lollipop
300
IF a customer is at their maximum Retail Installment Limit for their account and wants to add a line, will the added line be eligible for subsidy or will the customer pay full price?
The new line will be eligible for subsidized or full price equipment but not for retail installments
400
What is the name of our USCC Advocate?
Kerri Cleppi
400
What tool do you use to determine the proration caused by changing a customer’s price plan?-
Proration Calculator
400
Can customers use their text messaging or EasyedgeSM while on the cruise ship?
Currently, only voice services are available while at sea. Keep checking the BUZZ for updates to the service.
400
What is the phone number for Echo Mgmt Services – Collection Agency and where is it located in the OLR?
800-851-9631; OLR > Directories and Lists > Call Center Info
400
When a customer performs a MDN change, how long will it take until the new MDN appears in RMT?
48 hours
500
Who is number 0 in the OKC Thunder?
Westbrook
500
How do you navigate to the product page for Family Protector in the OLR?-
Products & Services > Apps/Data > Protector Series > Family Protector
500
Can a customer use their world phone in Papua New Guinea? If so, how much does it cost to make a 17 minute phone call on the Pay as You Go pricing structure?
Yes, it costs $51 for a 17 minute phone call
500
Up to how many minutes of voicemail can a customer receive?
Customers can receive and save up to approximately 29.5 minutes worth of messages in their voice mail box
500
What are the Voicemail subscriber reset options?
Remove Voice mail sub products from TOPS, save, and add voice mail sub products in TOPS to the customer account