PM
Is the flu vaccine an NV or OV?
Nurse Visit
Can we give out any type of results?
NO
In PM what does the red hour long block mean?
Firefighter Exam or Workers Comp (Flagstaff)
Difference between Onsite and Nearsite
Onsite is in a JPMC Building and can only see employees
Nearsite is not in a JPMC building and employees, Spouses/dependents + All Vera members can be seen
How long is an OV?
Depends on the care center, but generic OV is 30 minutes
How do you send a task?
1. Create New Encounter
2. Telephone
3. Create message
4. Send and close
5. Select correct Care Team
What are the steps to follow when not getting an answer in Slack?
Try reaching out to the care team via phone. If they don’t answer, ask in our Patient Services chat in Slack as well to see if anyone could assist in finding the answer. If still no answer, offer to task for the patient to get a return call from their care team
When verifying insurance, what is the green bar an indication of?
An active insurance!
How many hours prior to an appt can a patient cancel without being marked late?
Up to 4 hours prior to their appointment.
What icon will show you if the patient has any allergies?
The Flower
What Care Centers have weekend hours?
Flagstaff and Eastside
What are the most common 4 points of hipaa?
First and last name, date of birth, phone number, and full mailing address
How long is a PWV with Coaching
Where do you find lab orders?
What is a CDL? Which care centers offer this?
Commercial Drivers License appointment. Flagstaff and the Alaska care centers
If a patient calls in and says they are going to be late to their appointment, how late can they be?
10 minutes
What is the timing for an FFE?
120 minutes
What is the difference in creating a chart in EHR vs. PM?
PM you have to select "Chart" EHR will automatically create a chart
Can we create charts for 5th Ave?
No
How many Care Centers do we have?
27