KYC
What are the 2 types of KYC Verification?
Electronic and Manual
What methods can we clear by?
Name, DOB & Loc
What methods do we clear by?
Name, DOB and Occupation + PEP CQ
(+20 bonus if: All different types of google searches)
How do we know why the transaction was sidelined?
Risk Rule / Kount
What counties do we run RK for?
US and CAN
What's the minimum accepted VIMM results for a POI to be accepted?
Minimum 7 Clear, 2 N/A
Recipient Match, need ID. What do you do?
2. Look for ID on Link
3. Contact Cx
IDs in non-English language / Non-Latin language
For Chinese name - Google
ID Others, Language support
What are the 2 types of risks?
Fraud
Compliance
What amount triggers RK for US and CAN?
3k US
1k CAN
(+20 if mentions within 24h)
Name 3 Accepted POIs
All types of Passports
All types of Visas (except J1 Visa)
Foreign Driver’s License
Permanent Resident Cards
Permanent Resident Card
Employment Authorization Card
Philippine-issued Social Security Services (SSS)
Card or UMID (Unified Multi-Purpose ID)
Mexican Voter's ID
Foreign Government National ID
Cx will send recipient ID later. What do you do?
Purpose of sending
Occupation of recipient
Date of birth of recipient
Place of birth of recipient (city & country)
Relationship with the specific recipient
(+20 if mentions cannot be CAR)
What are the parts of the Annotation?
You must include the how, why, and evidence used to clear and/or escalate the match
What are the 4 types we review for?
Identity
ATO
PPO
Scam
What are the options to pass US?
SSN/ITIN/TIN
Passport or Government issues ID
POI and POA
Name 3 accepted POAs
Utility bills
Insurance bills
Pay stubBank Statements
Billing Statements
Welcome letter
Lease agreements
Pay check
Official piece of mail
Recipient match. You notice the Recipient and Sender have the same name, what do you do?
1. Check CQ for NOR and ID
2. Confirm with Cx if self
3. Clear
What are the types of review we do for PEP?
sender, receiver, or bank account information
Important attributes for new users?
Sender’s name, address, and date of birth (or SSN if they’re based in the U.S.)
Sender’s email address
Sender’s phone number
Login information and patterns
Liveness video
Documents provided by the customer
Commonalities between RK US and CAN?
KYC Pass
No dups
You receive a Venezuelan passport, what should you do?
Expired, no more than 5 years
What is the main reason for sending through us?
What is your relationship with the recipient?
Are you employed by the Government of Venezuela?
STAR
What are the 2 types of pymnt methods and which one do we escalate?
Push & Pull
Escalate for Push
Requirements to escalate PEP
Valid ID
Complete BS
Occupation & Title
Relationship with recipient
NOR
SOF
SOW
Mention 5 signs of ATO
Refer to SOP
What are the 7 CQ for CAN?