Miscellaneous
What two rental companies is Progressive Contracted with?
Enterprise and Hertz
MOI/MOR
method of inspection, method of repair
What is Comprehensive?
A loss not caused by collision includes:
1. contact with an animal (including a bird);
2. explosion or earthquake;
3. fire;
4. malicious mischief or vandalism;
5. missiles or falling objects;
6. riot or civil commotion;
7. theft or larceny;
8. windstorm, hail, water or flood; or
9. breakage of glass not caused by collision.
What is Self Service?
A digital link to send to the customer, to allow them to select an option to inspect or repair their vehicle.
The insured comes outside to find that someone has keyed their car. What line coverage should this claim be paid under?
Comprehensive
Self Service and Referral Hub
What is GCP?
Guided Photo Capture
What is collision?
means the upset of a vehicle or its impact with another vehicle or object.
What are 3 methods of inspection?
photo estimate (PEG)
Drive-in Estimate
Field inspection
The insured is driving down the highway when they see a mattress flying through the air. They are unable to avoid it, and it strikes their vehicle. What line coverage should this claim be paid under?
Commprehensive
Can we upgrade an Insured rental vehicle if their policy limit is $30/900 MAX because they want to drive a SUV. The insured stated because they currently drive a Ford Escape, they should get an SUV.
No, we have to follow policy limits. They can pay out of pocket.
UPD
Unrelated Prior Damage
What is Pure Comparative?
Each person is entitled to recover damages from the other party, to the degree (%) that they themselves were not at fault
What are Method of Repair Options?
Network Shop
NWS vs. SWE
or
Non-network Shop
A tree falls on the insured vehicle. What line coverage should this claim be paid under?
Comprehensive
Where can you find the Emma tool?
Start tasks direction from the party tab, by clicking on the sparkle icon on the right-side column.
ROR
Reservation of rights
Contributory negligence means..
Claimant cannot collect if at all negligent
What is a damage waiver?
–A damage waiver is additional coverage that can be purchased through the rental car company to “insure” the rental while the customer is driving it.
–We do NOT cover the damage waiver for our insureds.
Our insured rear ended the CV. We have already paid for the IV and CV damages but receive a rental bill from the claimant a month later. What line coverage should the rental bill be paid under?
Property Damage
What are the 3 pieces to a General ROR for a coverage investigation?
Duties, policy period and territory and Fraud and misrepresentation
CVQ
coverage verification question
What is Modified Comparative 50/50 Rule?
What should you do if a customer is undecided?
Push PEG
The IV’s tire blows out while they are driving down the highway. Their wheel then hits the ground causing wheel and suspension damage. What line coverage should this claim be paid under?
Collision