Symmetrical Internet
What is Symmetrical Internet?
Data speed (download) file transfer (upload) rate is the same in both directions.
What Companies offer Fixed Wireless?
AT&T, Verizon, T-Mobile.
Where can I find the Retention Tab?
Agent OS
What is Better Together?
Combining Internet and Mobile within Call flow.
When should I follow call flow
Every Call.
What speeds will Spectrum offer as Symmetrical Internet?
300/300, 500/500, 1G/1G
What is the Copilot article to review Fixed Wireless Internet Vs Spectrum?
Gen8616
What does the Retention Tab show?
Subscribed Services, offers available specific for that customer.
On what calls should I pitch on?
All.
What component of call flow will you gain understanding of needs?
discovery.
Benefits of Symmetrical Internet includes?
larger file uploads, Improves efficiency of connecting to cloud, allows live video streaming and gaming with the highest quality, faster uploading of content for social media, instant upload and download of files.
What is Fixed Wireless?
Radio Waves transmitted by a cell phone transmission towers; AKA coming off the cell towers.
On the Retention Tab at the bottom right what links are available?
Mobile Calculator & SM360
What items do you need for a full qualified mobile pitch?
Price, Feature, Benefit.
What kind of questions should I ask?
Open ended discovery
Who will be eligible for Symmetrical Internet?
NEW internet customers
Existing who request a change of service.
What are the speeds provided for each Fixed Wireless Provider?
AT&T : up to 25mbps
Verizon: up to 1g
TMobile: Up to 25mbps;(some areas 1g)
True or False: Retention Tab Provides A Competitive Analysis section?
True
Where can you find Mobile competitor information?
MobilePedia within Competitive edge.
What does B.I.B stand for in call flow?
Based on, I recommend, Because...
True of False?
customers can use their own modem to receive Symmetrical Internet Speeds?
False;
Customer owned modems (COAM) devices are not currently certified for symmetrical speeds; customers can use their own modem, but will have to receive asymmetrical Internet tiers.
Why is Spectrum Internet Better?
Fast speeds, 99% network reliability, and ultra-low lag times (latency)
If you click within the Competitive Analysis Section what tool will launch?
Competitive Edge Tool.
Where should I position my mobile conversation.
throughout the entire call using it as a whole home savings solution.
Call flow consists of what components?
Greeting, Discovery, Resolution and Game Plan, Recap and Close.