Regulatory
True or false. Advisors are required to provide their first and last name for calls.
True
Which section of the QA form covers client conversations about politics and religion?
Section 4, Professionalism
True or false. It is permitted to disclose the last four of the client's phone number after authentication.
False.
Phone numbers (in partial or full) are on the non-disclose list
One time passcode
Debit/credit card product
Out of wallet questions
Disclosing the last four of the phone number during OTP is a TCPA issue and what other issue?
Privacy
Which of the following is not a non-disclose able item?
A. Email address
B. SSN
C. Date of birth
D. Client's online user ID
E. Client driver's license information
D. Client's online user ID
True or false: Advisors are required to high risk verify the client prior to disclosing zoom meeting details.
True
What 2 things should advisors state when a client is warm transferred from an internal partner?
Ask for the full name of the client
Inform the client about full name of the advisor
Which of the following is not a requirement for TCPA adherence?
A. Mentioning standard and message rates apply
B. Obtaining the client phone number from the client
C. Repeating the client phone number
D. Asking if an OTP can be sent to the client's mobile number.
E. Obtaining the OTP from only the client
C. Repeating the client phone number
When a new party joins the call what must the advisor ask the client for policy compliance?
The FA must obtain permission from the client to speak with the third party about the account. Moreover, they must restate the CMD.
What is the process for authentication when a third party joins the line?
Advisors must obtain the full name of the client and obtain permission from the authenticated client to speak about account information with multiple parties on the line.
Find the 5 errors.
"Hi, this is John, personal advisor on a monitored line for quality and training purposes. Is this Mary? Hi Mary, I am following up on your request for the $1500 distribution for your account number ending in 12345678. Let me verify your identify. A text message will be sent to your number where standard and message rates apply. I have the phone number ending in 4591, can I send it there?"
1. FA did not disclose his full name as an advisor
2. FA did not mention "recorded" line
3. FA did not ask the client to state her full name
4. FA disclosed distribution information prior to high risk verification, a privacy issue. FA also disclosed full account number which is a privacy issue.
5. FA did not ask the client to state the full phone number for OTP
True or false. Advisors required to verify the client's full name after a warm transfer?
True
About how many roses are sent for Valentine's Day each year?
50 million