Billing Questions
What is the installment fee for North Carolina?
Both EFT and standard.
Search "Fees" in KM
Not EFT - A charge of $3.00 for each installment.
EFT - A charge of $1.50 for each installment payment.
What topic would you search to determine what can be discussed with an Executor of the Estate (EOE)?
Estate Executor (EOE) Verification and Authority
What topic should you search to find out license requirements for a specific state
State Snapshot + state
Mr. Rissi is a college student who is still on his mom's Iowa policy with full permissions. He is a member of the college bowling team and routinely carries bowling equipment in his car. He wants to know if the car is stolen, will the equipment be covered.
What keyword(s) could you use to search the Knowledge Tool to find what coverage may protect his equipment?
DAILY DOUBLE
Comp &
Comprehensive
What topic would you search to determine if there was a state rate adjustment.
Rate Gen + state
What state(s) is the Military Payment Plan not eligible in?
Search Automobile Payment Plans + military
CA, HI, LA, MA (GG) and NH.
What topic would you search for the next steps after being advised the policyholder has passed away?
Deceased Policyholder
Who gets the copy if you do a divorce/separation in Maryland?
Search: Divorce and Separation
Mr. Rissi's will be going overseas as part of an exchange program for 3 months and won't be using his vehicle. He asks what options he has to suspend coverage in Iowa.
What is the best keyword to use to search the Knowledge Tool to find the information?
Storage or Storage Plans
What topic would you search to determine if a tier change is a move up or move down?
Tier Rating + state
What topic would you search for Reissue payment plan requirements?
DAILY DOUBLE
Payment Plan Offer
What topic would you search for a specific regions email address?
State + Contact Information
Overview - Countrywide Contact Information
The third section of 'Effective Date Guidelines' is
Backdating Endorsements
What would you use to search for option form requirements for a specific state
Option Form + state
What topic would you search for a possible Vehicle Symbol/Age/Activity Template?
Rate Increase Conversation Guide
The Texas Motor Vehicle Crime Prevention Authority Fee applies to all of the following types of vehicles EXCEPT
NNO
Search: Texas Fee or State specific fee
In which state(s) does GEICO send liability reporting by mail?
Search: Liability Reporting or Automated Liability Insurance Reporting (ALIR)
Delaware
In the Driver Discovery article, what is the fourth option listed under 'Handling?
Search: Driver Discovery
Exclude the driver from coverage via Named Driver Exclusion (NDE) (in applicable states)
What topic would you search for the 'company code' or '5 digit code I need to register my vehicle'?
NAIC or DMV Codes
Which course is the most expensive Defensive Driver course in Arizona?
Search: Defensive Driver
American Safety Council
What is the name of the special billing rules surrounding the refund and cancellation of a NC policy, that all companies must follow?
The answer is P.A.M. - NC Personal Auto Manual
Type in "NC short rate, or just short rate", to find the "North Carolina Short Rate vs Pro Rate" page! This will have all of the information needed to answer questions in these difficult billing situations.
All insurance companies writing business in North Carolina must follow the NC Personal Auto Manual (P.A.M.) and abide by the P.A.M. refund rules in regards to applying Short Rate or Pro Rate calculation to a policy. These rules are written by the NC Insurance Services Office which is part of the North Carolina Rate Bureau.
May a VIN be provided to another operator listed on the policy?
Search: Verification and Authority or Other Operators
Yes
Which fraud statement pertain to DC policies?
Search: Fraud Statements
WARNING: It is a crime to provide false or misleading information to an insurer for the purpose of defrauding the insurer or any other person. Penalties include imprisonment and/or fines. In addition, an insurer may deny insurance benefits if false information materially related to a claim was provided by the applicant.
What is the fourth reason an SR 22 is needed in Vermont?
Search: State + SR22
A new SR22 is needed when a policy transfers from an NNO policy to a vehicle policy OR from a vehicle policy to an NNO policy.
What topic would you search in regards to the Company's guidelines and eligibility for the Pure Product Offer?
Just search for "Pure" and you will find the "Pure Product Offer" page! Here will be everything we need to better serve our customers that qualify for this program!