Virtual Wallet
What is the best account for a person who started a new job and gets paid direct deposit weekly of $545?
What is Virtual Wallet Performance Spend?
A client had debit card fraud and is worried about doing payments online now but purchases his medicine online for a better price, he is very price conscious as sometimes he is unable to pay for the medicine and needs a buffer by overdrawing his account. What would you recommend to help him save money and protect himself?
What is SpendWise? (saves money with low interest, constant use of cc will reach 3k required for APR lowering and has 18 months 0% interest for purchases while not exposing his checking balance to fraud)
A client wants to purchase a vehicle in the next months really likes the 2015 Camaros because of the body type. How can you help this client get their dream car?
What is a Personal Loan? (up to 35k over 8 years old cannot finance as vehicle loan)
Client only has a interest checking from 2009 she is 63 with a balance of $1200, she mentions to you that she is putting this money aside for her grandchildren's presents for the Holidays and has no activity other than small deposits. How can we help this client get the most out of her money with us while saving money?
What is complete Virtual Wallet bundle. (completing VW bundle and downgrading account to standard will save monthly service fee as she is over 62 and can put all her money into the savings to earn interest.)
A new client is starting his business is expecting monthly deposits over 1.5k a month with expenses about 1k a month. What account would be the best fit?
What is business checking (500 a month to avoid fee and low transaction amount not incurring additional fees.)
Client changed jobs and will be receiving 890 biweekly now. What is the best fit for the client?
Standard Virtual Wallet (with 500/month DD he wont worry about the minimum balances and can also save money with free growth acct)
A client mentions he is going to Europe for vacation and is planning to use his debit card for purchasing as he only wants to spend what he has available to him. How can we save this client money?
What is Cash Unlimited. (He will be saving 3% on foreign transactions fee for what he will be using on his trip and we can set up autopay to pay everything he used in his trip in case he forgets)
A customer is starting a new job in 3 months with an increase of 30% to her income. In the mean time she is needing to cover her expenses but does not want to pull her retirement as she has no savings to maker her mortgage payment that she has been getting ahead of with extra payments. What can help this client cover her expenses so she does not fall behind?
What is a personal loan. (Personal loan is the best choice in this situation as she will be needing a smaller amount to be able to cover expenses and will be able to pay back with her increase to her income and she is able to defer her first payment for 90 days giving her the flexibility to not worry about another payment, a HELOC will not work in this scenario she may have equity however process takes at least a month delaying the funds she is needing for immediate expenses and is not able to defer her first payment for as long causing her another expense in the 3 months)
Your client is purchasing a vehicle in cash and does not want to finance will be pulling from his Performance Spend Growth acct with a balance of 47k he holds avg monthly balance of 4k in his spend account and nothing in his reserve account. The vehicle he is purchasing is going to cost him 25k. What is the best savings solution for this client to keep earning the best interest?
What is Performance Select Growth account. (Customer is pulling from his savings however after the purchase of the vehicle and due to his balance on his spend account his monthly avg balances are still over 25k a month avoiding a monthly fee and giving the client the best rate available)
Your client just purchased an ice cream truck and is having a hard time managing their time and routes as they are needing to cut into their driving time to stop by the branch to deposit before we close. They express frustration at cashapp as they take a fee away for their express deposit and people don't want to send money through cashapp and don't have cash on them causing them to loose business. What is a solution we can offer to help their need to drive to the bank and be able to accommodate more clients payment preferences?
What is PNC mobile accept. (This client is starting and will not be processing more than 300k a year and it is just her not needing a separate terminal to accept payments by taking card payment they are able to avoid having to drive to the branch until deposits are sufficient to warrant a drive out of their way to deposit)
Customer moved into town to attend college is from Phoenix AZ, his parents will be sending him money through Zelle while he is in college and started working part time while in school gets paid direct deposit 19 hr/s a week at $14/hr. He doesn't want to worry about fees or minimum balances. What is the best fit for the client?
Virtual Wallet Student (he will meet the virtual wallet requirement but with student account he wont have to worry about fees if he were to change jobs while in college and no monthly fees)
Your client just moved into town and is getting settled in their new apartment. She left most of her belongings back home with her parents. She is currently eating out often as she is getting settled in her new place and has not had the opportunity to set her kitchen up. What is a good solution for this client?
What is PNC Spendwise. (Client is new to town and left her belongings back home meaning she will be needing to purchase either new furniture or new belongings moving into a new place she can take advantage of 18 months 0% to refurnish and purchase her essentials without the stress of paying everything off the bat)
Client is planning to trade in her vehicle to purchase the new Tahoe however is still unsure as the vehicle prices have gone up and wants to see if there are better options. She is open to finance an older vehicle but would prefer new as she is in tail end of her mortgage term. What can we offer this client to shop confidently?
What is check ready loan. (With check ready loan we are able to use trade in value to negotiate better vehicle price as well as if she sees another vehicle she likes she can finance having been pre approved for a set amount giving her confidence in shopping around)
Your client mentions that her daughter recently had twins! She is very excited about having a granddaughter and grandson but is worried her mother won't teach them about saving like she did with her. How can your client ensure her new grandkids are able to save money in a responsible manner?
What is 'S' is for savings. (With the S is for savings your client is able to start a savings for her grandchildren and can entrust PNC's initiative for early financial education to show them on their own child friendly online banking how to save and the importance of saving)
What is Pinnacle. (With pinnacle client can send wire transfers at a lower fee 60/month and 25 domestic 35 international as well as sending vendor payments through ACH without the need to purchase a cashier's check making availability as well as payment much quicker)
A client makes a monthly wire transfer to their son in Abilene to a local credit union that only takes deposits in wire from personal external sources to help with rent they get their social security monthly through direct deposit totaling $3500/month they are not in town often and rely heavily on PNC atms to get cash. What is the best product for this customer to save money?
What is performance select. (Customer will be paying $25/month service fee but is saving on the wire fee of $35 and won't have to worry about the ATM fees at another institutions ATM)
Client currently has the PNC Core visa CC and his 15 months 0% has expired but is paid off and is his only CC he mentions he likes to visit his parents in Virginia he visits at least 5 times a year and travels with his family at least twice a year driving as his wife is afraid of flights. He is technician at a hospital that commutes 30 minutes every day for work his annual salary is 35k a year. What would be the best solution for this client?
What is PNC Cash Rewards. (He travels through vehicle meaning he will maximize his cash back through gas and eating at rest stops. Cash unlimited could be a good choice however due to the income he may not qualify for a 5k line which is minimum and may hinder his chances of approval due to his limited credit history)
A client has recently been experiencing economic hardship due to medical expenses they had to pay in full and is being overwhelmed with their CC and loan payments, they are close to paying off their mortgage with 10k left to go but has noticed some damages that need immediate attention to fix around the house that can total 8k they do not have. What product can help this client catch up on their payments and meet all their needs?
What is a HELOC. (The HELOC can be a very good option for this client as the client is close to paying of their home and has equity available to be able to pay off their mortgage while at the same time being able to use that same equity to pay off their loans, cc's and still have the flexibility to pay for the repairs- with the HELOC once they recover from medical expenses they are able to re-lock the term and rate to a point where it gets paid of sooner and at a lower rate)
A client mentions that they are getting up in age (79) and is currently setting up their final will. They currently have over 200k in a premier money market earning good interest however they inquire about beneficiaries because they want to make sure their family is taken care of and they can claim the funds. What can we offer this client to ensure that their family is well taken care of and they get the most out of their life's savings?
What is a PNC Wealth Management meeting. (PNC Wealth Management is a great choice in this instance the client is older than the recommended age for investments however as they are planning their passing and won't be utilizing the funds in their twilight years with PNC investments we offer death benefit insurance that can gain their beneficiaries higher gain than they can in traditional investments or bank products with tax benefits)
Business customer gets paid by checks and cash they live 30 minutes away from the branch and arrives in the last 30 minutes of the day every day. What are 3 solutions we can offer to save them time and money?
Card processing, remote deposit, mobile deposit through PNC (Mobile deposit can save time and money if checks deposited are within limits saves money on remote deposit with same availability, remote deposit will allow deposits from office saving the drive and time with monthly fee, Card processing can have quicker availability while not requiring coming into the branch)
Client is currently in between jobs, has standard checking they are getting help from family members in the mean time gets about 500/month has been using his savings from WF to supplement rent but sometimes the transfers don't go through on time and his rent payment gets returned. He is moving out of the country and wants to keep PNC as primary Needs access to cash withdrawals while outside of the country. What would be the best solution for this client at this time?
What is standard Virtual Wallet. (Client can use payment control to ensure his rent is paid on time even if his transfer is taking longer will have access to growth account comparing interest rates he could get better rate as well as not needing to transfer from WF to PNC he will pay foreign atm fees however with cash amounts he is receiving a month he wont be getting too many once a month saving money as compared to service fees on other virtual wallets)
Student client has been maintaining his account with a balance of 2k avg monthly for the last 9 months and he has been a client since 11/2024 he has mentioned he is wanting to start building credit as he has never had a cc before. What is the best option to get him a CC?
What are Cash rewards and Spendwise. (Due to tenure with PNC and PNC relationship 2k avg for 2 months can qualify for regular CC without credit due to new credit guidelines)
A client mentions she is interested in purchasing a vacation home in South Padre Island TX as she just finished paying off her primary residence in NM. She doesn't want something and is retiring soon so she would like to know what her payments are and would like to keep 1 payment that she will not worry about. What is a good solution so the client has ease of mind when it comes to her payments and future expenses?
What is cash out refinance. (With a cash out refinance client will know her fixed rate and there will be no annual fees associated as compared to a HELOC that will charge annual fees and she is using the equity on her home that she recently paid off and she won't be subjected to vacation home mortgage interest rates saving her money on monthly payments)
A client comes into the branch and mentions to you that he is very upset with his FA from charles schwab as he lost most of his investments through frivolous investment strategies and lost 80% of his portfolio. He is depositing his remaining balances (40k) into his standard savings in the mean time while he looks for other options. What can we offer this client to ensure he is getting the most out of his money? (multiple answers available for more points)
What are VW performance select growth and CD options. (This client pulled his investments meaning he had no immediate usage of this money being able to upgrade his savings to performance select will give him the highest interest rate available through our MMA and by offering to diversifying his money into a CD for higher yield that is FDIC insured for security earning this clients trust allowing the possibility of PNCI in the future as he came from a bad experience he may not be open to invest for a while BUT ALWAYS MENTION)
Your business client mentions that some of his clients have expressed interest in paying with their credit card to be able to earn cash back and miles. The business is a novelty shop where she makes custom art work in different mediums and has thought about expanding to service online clients as well. Her annual revenue at the moment is 240k and is expecting an additional 80k in sales by being able to provide card acceptance. She usually sells her art anywhere from 50-1000 dollars. How can we help our client accommodate her clients payment preferences?
What is merchant services. (With Merchant services she is able to take card payments her cost and annual sales fit for PNC mobile accept however PNC mobile accept DOES NOT have the capability to support web sales and because she makes custom art she may require to take a deposit to complete the commissioned art making it not 0xday delivery)