Excel
It allows you to keep certain rows or/and columns visible when scrolling across the worksheet.
Freeze Pane
This keyboard shortcut will allow you to copy and paste.
What is CTRL+C and CTRL+V?
This button in Outlook allows one to include all contacts within the email in a reply message.
What is Reply All?
A system where you can view patient's account and the expected reimbursement.
What is PIC?
This tool allows you to duplicate all the formatting edits of one cell into another cell.
What is Format paint/painter
This keyboard shortcut will allow you to redo an action
What is CTRL + Y?
It is a way to convey your professionalism to your readers and give them the information they need to contact you.
What is Signature?
This Optum system allows you to send tasks, view and use hold or finish codes to post notes for an account.
What is eFR?
This allows you to create a new line of text within a cell.
Alt + enter
This keyboard shortcut will allow you to insert a hyperlink
What is CTRL + K?
Field in which you can specify people who will receive the email secretly.
What is BCC?
A system where you can change/update patient's and insurance information.
What is a host system?
It is a built-in Excel function that helps you look for a specified value by searching for it vertically across the sheet.
What is VLookUp
This keyboard shortcut can change the text from uppercase to lowercase or a capital letter at the beginning of a word.
What is Shift + F3?
This will help you organize your incoming email messages, and receive updates when items are added, changed or removed.
What is Rules and Alerts function for?
A billing system where you can copy, validate and bill a claim.
What is Claims Administrator?
It is an interactive way to quickly summarize large amounts of data. You can use this to analyze numerical data in detail, and answer unanticipated question about your data.
What is Pivot?
It is a series of commands and instructions that you group together as a single command to accomplish a task automatically. You can create this thru recording.
What is Macro?
This tool allows you to automate common or repetitive tasks or actions to email messages. Such as shortcut to create a team email one would send out each week.
What is Quick Steps?
A web based system where we do our reviews and rebuttals. We also have a view of our QA metrics/dashboard in this system.
What is EQT?