EI
Foundations
Foundations
What does "EI" stand for in leadership?
Emotional Intelligence.
What is an emotional trigger?
A stimulus that causes an automatic emotional reaction.
What type of communication is essential for EI-based leadership?
Clear and empathetic communication.
What is the foundation of strong team relationships?
Trust.
What does resilience help leaders do?
Bounce back from challenges.
Name one of the core components of Emotional Intelligence.
Self-awareness, self-regulation, empathy, social skills, or motivation.
Name one tool leaders use to become more self-aware.
Reflection, journaling, feedback, EI assessments.
What is one behavior that builds empathetic communication?
Active listening.
One reason trust breaks down in teams is ________.
Poor communication, inconsistency, lack of transparency.
Positive workplace culture begins with ________.
Leaders’ behaviors and emotional tone.
In EI, recognizing your own feelings as they occur refers to which component?
Self-awareness.
What is the first step in managing emotional triggers?
Identifying them.
In the Communication Breakdown case study, poor communication primarily affected what team element?
Trust.
In the Blind-Spot Leader case, what key EI skill was missing?
Self-awareness.
In the Resilience Test case study, what key competency is being evaluated?
The leader’s ability to stay composed and adaptive under stress.
What is the main purpose of Emotional Intelligence in leadership?
Improving decision-making, communication, and relationships.
Describe one sign a leader is not managing emotional triggers effectively.
Reactivity, defensive behavior, miscommunication, or impulsive decisions.
What is one leadership technique for improving difficult conversations?
Using calm tone, validating feelings, asking clarifying questions, or pausing before responding.
How does a leader rebuild trust after a misstep?
Apologize, clarify intentions, follow through consistently.
Give one example of a practice that supports resilience development.
Mindfulness, reflection, proper boundaries, healthy routines.
Why is EI considered more predictive of leadership success than technical expertise alone?
Because leaders influence people, and EI governs behavior, motivation, and interpersonal effectiveness.
How does increased self-awareness directly improve team performance?
It helps leaders control reactions, communicate clearly, and create psychological safety that boosts productivity.
How can a leader use EI to influence team decision-making more effectively?
By understanding emotional drivers, reducing defensiveness, and aligning decisions with team values.
Name one advanced EI behavior that strengthens long-term trust in high-pressure environments
Emotional regulation, transparent decision-making, empathy under stress, or consistent fairness.
How does integrating EI into leadership practice contribute to organizational culture transformation?
It fosters trust, reduces conflict, increases engagement, and models emotionally healthy behavior across teams.