Kris Doc Jeopardy

Name that Kris Doc

100

This Kris Doc tells you how to explain Regions Standard Over draft Coverage. 

What Overdraft Services Does Regions Offer

200

This Kris Doc tells you how to assist a customer with a safety deposit box. 

What is a Safe Deposit Box

300

This Kris Doc helps you to explain why a transaction has not yet posted to an account. 

How Does Regions Post Transactions

400

This Kris Doc tells you what you can do to assist a power of attorney on a deposit account. 

Account Ownership Titles

500

This Kris Doc tells you how to handle a fraudulent check. 

How to Handle Common Types of Fraud

What Does This Mean?

100

When you see 6666 next to a posted transaction.

The funds from the transaction will be returned to the account the next business day. 

200

Error Code 

990011003

Username Already Exists in Standard Online Banking

300

Error Code 205

Expired Card, Authorization Declined

400

DNI 

Do not issue 

500

When you see 8888 next to a posted transaction. 

 Amount is available; no fee charged

Where Would I Find..

100

Priority Solutions for Business

Assisting Preferred Banking Customers

200

Reg CC Hold

Holds on Deposits

300

Contact Center Support Services Contact Information

What is Credit Verification

400

Processing Windows

Deposited Funds Availability and Cut-off Times

500

Traveler's Check Deposits

What Services Does the Branch Offer

What Does Kris Say About?

100

Opt Out All

Customer does not want any transactions authorized or paid into an overdraft limit on their account.

Decline all ATM and Everyday CheckCard transactions that exceed the account's available balance and return check transactions that overdraw the customer's account.

200

Business Analyzed Checking Fee

• Contact Center should not refund fees for Business Analyzed Checking Accounts and should refer any customers requesting these fee refunds to their branch or account officer.

300

Garnishment Fee

• Regions charges a $100 one-time processing fee for a garnishment/levy that is placed on an account.

400

Zero Balance Close

• Once an account is at a zero balance for a specific amount of time, it will be purged from the system:
• 
  
  • Checking (DA) accounts = Account is purged after 70 days at a zero balance.
  • Savings (TD) accounts = Account is purged after 120 days at a zero balance.

500

An Account Beneficiary

The person for whose benefit the account is opened.

Codes, Codes, Codes

100

What Does Code 094 mean?

Transaction Not Approved

200

What does code 737 mean?

 LockIt; Card is Completely Blocked for all transactions

300

What does Closed to all activity - O mean?

• Placed on an account which has been overdrawn for at least 20 calendar days.
• Stops all debits including service charges.

400

What does Fraud Detection - U mean?

• Used by Financial Crimes Unit

• Closed to debit transactions

500

What does Closed to all activity -Required to Close -"J" 

• Placed on new accounts that have unresolved new account screening exceptions. This status prevents debits and credits from posting (except debit card trailing transactions) to the account and indicates the account is required to be closed.