Account Types
One of the more common account types, not a business.
What is 77?
I must ask for this when I enter a customer's account
4 digit PIN
This K-TAG is free
What is sticker K-TAG?
This status means the KTAG is ready to use
What is active?
When leaving notes, sending an email, or creating a help desk I must try to do this
What is complete tasks during the call
An account for a business
What is 67?
As a last resort I can use this instead of a PIN
What are address and email?
Phonetically
What is how we repeat license plates back to customers?
Old KTAGs that customer had to return are in the status
What is Factory?
We always strive for this type of call resolution
What is 1 call resolution?
Employee accounts
What is 21?
I can do [BLANK] without verifying the account
What is update the payment method?
License plate is needed to submit order
What is motorcycle sticker?
You must email the team leads to have KTAGs in this status reactivated
What is collections?
You call this extension whenever you need assistance?
The two most common account types
What are personal (77) and commercial (67) ?
I can also use [blank] to verify the account
What is Web ID and last 4 of credit card?
Must be mounted to the front bumper
What is external KTAG?
This KTAG was shut off by KTA due to account being delinquent
What is invalid?
I must do this if a call drops with a customer
What is attempt to call them back?
Amy manages these accounts.
I can't give out any account information or update account without this
What is verifying the account?
Customers can't get this KTAG anymore
What is hard case KTAG?
This status means KTAG was turned off by customer request
What is inactive?
A Spanish Speaking CSR is not available so I must do this
What is call the tele language line?