Offline Units
This is the most impactful tool we have to drive offline unit management?
Us!
This is the reason many PM’s state when they leave the company?
I didn’t feel supported
Approximately this percentage of our customer state access hours as an issue
10%
This 1946 film follows George Bailey as he learns how much his life matters thanks to an angel named Clarence.
It's a Wonderful Life
These are the different space statues used when a unit is offline?
Maintenance, Abandoned Goods, Unrentable
This is the first pillar of trust
Integrity
This is something we can do to help better present 24/7 opt ins to our customers
Role-play
In this 1990 movie, Kevin McCallister defends his home from burglars after being left behind by his family.
Home Alone
This is the reason why it is important to have offline units back online as soon as possible?
Rentability
Trust is built when instead of judging or inspecting someone, they believe you or there to do this?
Support them
These are the interactions we have where we have the opportunity to offer 24/7 access (2 of 3 for correct answer)
In-person rentals, Rent by phone, Existing customer (incoming calls or customer in-person payments)
In this 2003 film, Buddy leaves the North Pole to find his father in New York City.
Elf
These are some things we as PM’s do to impact offline units (2 of 3 for correct answer)
Partnering with DM,
Clearing what we can from abandoned goods units
Fixing things like hasps or light bulbs
These are some thing that happens when trust is high (2 of 3 for correct answer)
Engagement rises, Turnover drops, Collaboration Strengthens
This is used to help keep our properties safe when allowing 24/7 access
Enhanced security and central monitoring
This 1988 film set in Los Angeles during a Christmas party features John McClane battling terrorists.
Die Hard
These are things we train PM’s on to minimize offline units (2 of 3 for correct answer)
Space Status
Ramp
Reviewing camera and gate records to determine potential skips
These are some things that happens when trust is low
Performance Slows, Turnover Rises, Engagement Falls
(2 of 3 for correct answer)
These are the benefits to us as PM’s of 24/7 access
(Name 3 for correct answer)
Improved customer experience, Google reviews, NPS scores, Move ins and Show up, Impact on incentive plan
This 1964 stop-motion special features a red-nosed reindeer who teams up with Hermey the elf and Yukon Cornelius.
Rudolph the Red-Nosed Reindeer