SYSTEM
ARE YOU ALLOWED TO VIEW THE MESSAGE CENTER WHEN YOU LOG INTO BACK OFFICE
BONUS IF YOU CAN TELL US WHO VIEW IT
NO CUSTOMER SUPPORT
What is the cut off time for funds to be transferred and effective same day. ( Mnt Time)
8 pm Mountain Time
What does the location tab show you
branch locations and ATM locations
how do you set up billpay
online banking
when should you update the bank
whenever you make changes on a netteller
If THE HUSBAND AND WIFE SHARE A NETTELLER - who is the only person allowed to reset security questions
Whoever is the CIF that is being used for the nettler can reset security questions
Customers can download up to ____ days worth of transaction history
90
What accounts are eligible of mobile deposits
all accounts ( even new ones )
Who can you send bill payments too
Business and peroneal
What is mobile pay and the benefits of it ?
Debit cards used in wallets - tap and go, less fraud ( tokenization ), pay within apps, pay online, increase interchange income from money
What system do tech experts USE THAT MANAGE PRODUCTS AND USERS
BACK OFFICE
What are the options you can do to your card on online banking
hot card - activate card
When are funds available for mobile deposits and how long should users keep the check that is remote deposited. What are the cut off times
same day - should be kept for 5 days. 5pm pt 6pm mt
How often can you send out billpays (recurring types - there are 9)
monthly, weekly, every other week, every 4 weeks, every other month, twice monthly, every three months, every six months, annually
what is the viewing bill pay history on the app and on the browsers ( days)
browser 45 days app 90 days
WHAT SYSTEM HELPS YOU RESET SECURITY QUESTIONS, UNBLOCK SECURITY QUESTIONS/ UNBLOCK BILL PAY
MFA/OUTSEER/RSA
What type alerts can you set on your online banking
Events, Balance, Item, and Personal
what is the endorsement for mobile deposits & what is the deposit history time frame
Mobile Deposits MWB and signature / 90 days
what is E-bills
a feature that allows customers to receive payment information for eligible payees
what are the social media apps MWB uses
FB, Linden, Instagram
In back office what tab do you use to convert the neteller into a code to then use ________ to unlock security questions ( 2 answers )
Multi Factor ID look up & outseer
create a new password
What checks are not eligible for remote deposits ( 7)
Travelers checks, money orders, None US checks (but not limited to Canada), Check 21, checks suspected of fraud, stale dated checks , checks not payable in US currency
What are ways you can send a bill pay ?
Check, Electronic, email /text
what is our routing #
123171955