Management
What is the difference between a for profit and a non-profit comapany?
For profit companies are concerned with earning money for their employees and share-holders. Non-profit companies are only concerned with meeting operating costs.
In the Blake and Mouton managerial grid, what are the 2 concerns that managers can have?
People v. Tasks
Motivating employees improves their ________ and _________.
Productivity, satisfaction
What are 2 signs that a conflict is occuring at the individual level?
Raised voices, withdrawl, disagreements, silence, etc.
What are 2 ways to reduce the effects of repetition at work?
In an organization everyone works together to reach common _________.
Goals
Predicting where the company should go next, "seeing into the future"
Motivation is related to a specific ________.
Task
What are 2 signs that conflict is occuring at the organizational level?
Sick days taken, turnover, lower productivity
What are 2 of the environmental factors that can hurt health?
How many employees must a copany have to be considered a big company?
What is the goal of a charismatic leader?
Motivating and creating emotional bonds between a large group of people.
What are the 2 basic needs in Maslow's Hierarchy of Needs?
Physiological and safety needs
What are the two main problems that cause conflict?
Competition for resources, biased perceptions
Feeling like you belong to a group contributes to which type of well-being?
Social well-being
What is one cognitive skill managers should have?
Big picture view
Informed decisions
What is the difference between the Blake and Mouton grid and the Hersey and Blanchard model?
Hersey and Blanchard take into account employees' level of competence and motivation.
What are the 2 factors in Herzberg's theory of work satisfaction?
Motivation and Hygiene
What is the difference between mediation and arbitration?
In mediation the 3rd party helps with discussion to find a solution. In arbitration the 3rd party decides what the solution should be.
What are the 3 factors that make up health?
Physical, mental, social well-being
What are two of Mintzberg's interpersonal skills that managers should have?
Creating relationships, negotiating, motivating, solving conflict, spreading information, making decisions
What is the difference between a team manager and a country club manager?
Team managers are more concerned with getting tasks done. Both are concerned with maintaining good relationships between their employees.
What theory did Victor Vroom create?
Expectancy theory
What does GRIT stand for?
Graduated and Reciprocated Intitiatives in Tension Reduction
What are the 4 factors that can influence employees' physical health?
Force, posture, repetition, environment