what are the discounts
i want a free phone
Prepaid Discount (NOT ENROLLED)
when are recerts done
recertifications are done annually or when asked by the provider
True or False: Pre-paid customers can complete their re-certification online?
true
Can we assist a field representative with an NRT application?
no
my bill is too high i need it to be lowered
Landline/non-prepaid (NOT ENROLLED)
when are renewals done
every 7 months
True or False: Pre-paid customers can complete their renewal online?
False
What is the discount amount the Federal Lifeline Program offers for broadband?
$9.25
my wifi bill is too high can you help me
Broadband Discount (NOT ENROLLED)
when texas life line (Us) send out this form, it is so that we can determine the eligibility what form is this
renewal
True or False: If a customer is denied via the NRT process, they must wait one month to re-apply?
false
If a customer is interested in MOBILE broadband (data plan) who do they apply with?
prepaid provider
Landline or Prepaid Discount (ENROLLED)
whent the provider send out this form, it is so that they can determine the eligibility what form is this
recert
True or False: A customer interested in a broadband discount that has no record in LIDA must include proof of program or income along with a copy of their most recent broadband bill.
true
Any time a customer recieves a letter what probing question should be ask?
can you read the letter to me
my spectrum bill is too high and the HHSC said you all can help me lower the bill can you help me with that
Landline/non-prepaid (NOT ENROLLED)
if i submit an application online how long will it take for you to receive
7 business days
True or False: When changing providers a customer must first cancel their existing service before applying with the new provider?
false
If a customer does not know who their provider is you can tell them?
yes