Cases
When creating a case, you would assign it to...
What is Your Supervisor?
Presentations can be given to....
What is anyone?
Salesforce Lead is new
What is Marketing Qualified?
Passwords and usernames can be updated on the LG's...
What is Account?
KB stands for...
What is Knowledge Base?
We submit RS (Resolution Specialists) cases for things like...
What is Additional Information Requests?
We link ___ benefit's to the parent's priorities/concerns.
What is at least 2?
Spoke with someone who stated they are no longer interested
What is Recycle?
A Salesforce Account includes all of the family's...
What is contacts & opportunities?
You can access your Five9 in Salesforce from the __ tab.
What is the Phone/Engage button?
EC (Enrollment Changes) cases on Leads are used for...
What is Portal Issues?
"What would be your student’s ideal school environment?" OR "How has this affected your student academically?" is an example of an...
What is an open ended question?
Lead has not yet been spoken to by an agent; therefore, eligibility and interest has not yet been determined
What is Establishing Relationship?
The first name entered when creating the Parent Portal account is the...
What is the LG's name?
The Differentiator chart can be found in the....
What is the KB?
DP (Document Processing) cases are never submitted on...
What is Leads?
Public Enrollment ____ offered in the state of Connecticut.
What 'is not'?
Lead meets eligibility requirements and is interested in the program.
What is Working?
This portal is only available to specific students, in specific regions.
What is the Apply Now Portal?
We should only use the ____ Console, in Salesforce.
What is the "Sales Console - Lightning Experience"?
The person who closes a case in informs the family of the resolution is....
Who is the original case owner?
To participate in the FLEX program a student must have..
What is passing scores, good attendance, attend any SPED meetings, communicate with teachers, turn in work on time, and participate in class?
Lead is looking for a previous K12 student's transcripts.
What is Rejected?
The account name consists of the LG's...
What is last name and phone number?
List Views contain ______ that need to be called.
What is families (Leads)?