Microsoft
This license allows me to extended my users mailbox storage.
Exchange Online Plan 2 or EOP2
A customer calls in having issue connecting to the internet, You have them run an IP config and they get this: 169.254.x.x What is going on?
What ports do we use for printers?
x.x.x.50 - x.x.x.99
A customer is having an outage, what is the policy for calling the ISP?
You may call the ISP by yourself if you get an automated message that there is an outage in the area. If talking to a person is required you must also have the customer on the line with you.
I use this tool to connect to my customers computers and assist with their issues.
Screen Connect
If I want a user to have an email only account and still log into the Outlook APP I would assign these licenses
F3 + Defender for Office365 + EOP2
Customer is not able to remote into their machine. they are using the right password but it still denying their connection based on password. What's the issue?
Password expired. Assist with resetting the password
What ports do we use for Routers/Firewalls?
X.X.X.1 - X.X.X.2
What two things must be true for a ticket to be contract?
A managed user & A managed device.
I will use this tool to get information about a Server/Router/Firewall/NAS/etc about its up time, down time, and even to see if its online/offline.
PRTG
This feature in Microsoft 365 leverages devices and users to grant or deny access to sensitive resources, especially under specified conditions like location and device state.
Conditional Access Policies
When devices connect to the network but cannot access the internet, this command run in Command Prompt can often fix the issue by resetting the IP address.
ipconfig /release and ipconfig /renew
What ports do we use for switches?
X.X.X.3 – X.X.X.9
Customer wants a new application installed whats the correct way to handle this?
Get POC approval of this application, After put in a MAC request and get it approved by the team. Then you can install the application. If it was not there yesterday it is a MAC Request and the ticket is NON-CONTRACT.
I use this tool to release emails from quarantine that are 100% safe and got stuck in here somehow.
CIPP
In Microsoft 365, this tool supports the migration of workloads from on-premises to the cloud, managing hybrid environments, and facilitating identity synchronization.
AD Connect
This type of attack is aimed at High level CEOs, CFOs, Accountants, etc
Phising
What ports do we use for servers?
X.X.X.10 – X.X.X.29
Yes it is.
I check domains and their DMARC records on this tool.
CIPP
This Microsoft 365 add-on license, when combined with an existing E3 or E5 plan, offers advanced Power BI Pro capabilities for data analytics and reporting.
Power BI Pro
A customers firewall is down but their CPE is up and pingable. What does this mean?
The firewall COULD be the problem or the CPE is not passing connection through properly, there could be a issue with the ISP, A cable or even a port. These are all things you will have to troubleshoot to find what the root issue is.
What ports do we use for WAPs?
X.X.X.40 – X.X.X.49
You are working a ticket but need to take a high. How do you proceed?
You must get off the call/ticket you are working in a professional matter and work the high first. High's are priority and usually means someone cannot work.
I monitor most of my clients Switches and WAPs on this tool. I can even check every port and what is connected to it and Chris uses it to create VLANs
Unifi Portal