PRODUCT
What are 3 key features for SBC?
Take their phone call anywhere, eFax, Video Conferencing, SMS, File sharing, Mobile App, and Extra Redundancy
What is required to order SBC?
SBPP Internet services
What is the minimum users for SBC?
Minimum 2 users and maximum 99 users
What is the number for the SBC Sales Activation Team?
877-657-9102
855-688-2638
How does Remote Number Forward (RNF) apply to Spectrum Business Connect?
RNF does not apply to Spectrum Business Connect. There is no need for RNF because customers can get a phone number with RingCentral from any available rate center.
What is the price for existing Spectrum customer requesting to port their Spectrum voice to SBC?
Rack Rate $39.99
What is the price per users from Seat 24 to Seat 99?
$29.99 for the 1st 24 months
How does the customer get RingCentral hardware/equipment?
Equipment requests are handled by the Sales Activation Implementation Team during the Implementation call.
What are 3 items that our Implementation team will go over with the customer?
Introduction to Spectrum Business Connect
Online Account Login
RingCentral App
Managing Users
Adding Company Numbers
Business and After Hours
Auto Attendant
Call Queues
Phone Provisioning/Transferring
Telephone Number Porting/Transferring FAQs
Support Resources
Explain how eFax works?
How much is the Spectrum Voice for a new Spectrum customer ordering Internet, SBC, TV Essentials, WIB, and 1 line of Spectrum Voice?
$0 for the 1st Spectrum Voice line for Brand new Spectrum Internet customers
What is the price for additional phone number for SBC?
$1 per additional numbers
Are there any limitations with moving a customer to the Spectrum Business Connect product if the site already has RingCentral with another company or direct with RingCentral?
No, the customer would have to work with Sales Activation to port/transfer their existing numbers.
What are the hours for the Implementation team?
8am to 8pm EST
How many types of Hardware can we offer for our SBC Customers? Please list device models
4 types of devices.
VVX 250 Standard, VVX 450 Premium, VVX EM50 Receptionist, and Trio 8300 Conferencing Phone
Is EIP available now?
No, est. in Q1. Customer needing RC equipment will need to pay upfront. The process can be done during the implementation call.
If the customer disconnects their Spectrum Internet, can they still have Spectrum Business Connect?
Yes, Spectrum Business Connect customers that disconnect Spectrum Internet go to rack rate.
Can the customer complete TPV via voice for SBC?
An LOA is necessary for RingCentral to have authority to proceed on the customer’s behalf. This provides consent from the customer to transfer/port numbers to a RingCentral account and initiates the transfer of numbers. The electronic LOA is located in the RingCentral portal.
Name all 8 LA North & Hawaii Team Names
Gators, Bandits, Sharks, Panthers, Grizzlies, Wolf Pack, Warriors, and Imua
How many Calling Feature is there for SBC?
36 Calling Features
$19.99 per user + $29 Self Installation Fee
What are the 4 options our SBC customers can use their SBC voice services?
BYOD, purchase, Soft-Phone (free), and Mobile App (free)
When is Spectrum Business Connect commissionable?
Spectrum Business Connect is commissionable when the Work Order is closed in the biller.
What song did LA North & Hawaii Managers sing at the Meeting at Portofino in October 2022?
Bye Bye Bye - N SYNC and I want it that way - Backstreet Boys