Practice
These begin with "Who", "What", "When", "Where", "Why", "How", and "Tell Me".
What is open ended questions?
How LZB's Consumer Insights team has identified our customer base.
What is "Confidently Comfortable"?
Represents that these fabrics meet 15,000 double rubs and are recommended on all LZB upholstered furniture
What is black dot covers?
This 10X and 16X style is not compatible with battery packs.
What is the NEO
This is the simple qualification for an in home. *NOT the Fearless 5*
There is a need that can best be solved by a designer in the home and the fearless 5 have been met.
"Need" might be defined as space planning (not just measuring if it will fit), creating moments, and creating environments.
***Remember the more detail we have the more we can expand in the home***
The fearless 5 of in homes
What is:
Frame(s)
Fabric (foundational and 2-3 correlates)
Sketch
Preliminary Estimate
Store Tour
*These are the best bet for a successful in home*
Question that takes the pressure off of guests by acknowledging they may just by looking.
What is asking: "What room are you getting ideas for today?"
These have less than 15,000 double rubs and we recommend those for pillows, non-reclining furniture & ottomans.
What is durability of the green dot covers?
This is the reason that the seat of the Trouper sits differently from the seat of the Finley.
What is the 444-hybrid sculpted bucket seat of the Trouper as compared to the ultra-plush seat of the Finley?
This is the benefit of "Confirm, Confirm, Confirm"
What is...
The question "do you want fabric or leather?" Can be made open by asking____________________?
What is "What are your thoughts on leather?"
What is "Hi, thank you for calling La-Z-Boy, my name is ________. How can I make your day more comfortable?"
These exceed 15,000 double rubs and is recommended as excellent physical durability that outperforms other fabrics in pilling, abrasion, and fraying.
What is the durability of purple dot covers?
Recliner mechanism that is NOT available in power.
What is 017 Gliders?
These are the first steps of the Discover process.
What is...
1. What are you looking to add or replace? Why?
2. What's Most Important in your new _____? And What Else?
3. What have you Seen that you really like, while you've been shopping? Pictures?
Find a partner and practice the Greet with your transition sentence.
In what cases might you need to adjust your transition sentence?
This is a key talking point during the "360-degree demonstration"
What is pointing out "Comfort Wrinkles"?
The brown dot on our leather represents this.
What is Authentic Leather: Top grain leather that has been aniline dyed. No corrections made or topcoats applied. All natural hide marks are visible. Often varied color and texture. Recommended for people who love the natural attributes of leather and appreciate that these are effects not defects. Also known as Full-Aniline
This is the iClean fabrics warranty.
What is three (3) years for specific stains, (1) year on labor:
Covered stains on iClean fabrics ONLY include: beer, chocolate syrup, coffee, washable magic marker, dirt, ice cream, jelly, juices, ketchup, milk, salsa, soda, tea, urine, and wine.
All other stains ARE NOT covered.
These are the 2nd part of the Discover Process.
What is...
4. (SKETCH) I'm a Visual Person, help me see, if this is your room, where is your ____
5. What are you Keeping that you love? What makes you love it? Pictures?
6. Reclining or Non-Reclining? Need to know for spacing...
On your teams, practice your discovery questions, including the starting sketch.
How might you adapt when the clients ask for something specific right away?
Fill in the blanks: "People like ______ who ______ to them, and ___ from people they ____."
What is "People like people who listen to them, and buy from people they like."
The teal dot on our leather represents this.
What is Performance Leather: Top grain leather that has been aniline dyed then a protective topcoat is applied. Often corrected with more uniform color and texture. Recommended for busy households. Also known as Semi-Aniline for the additional steps applied to an aniline dyed hide
This is the series that currently offers a heat and massage option.
What is Platinum Series Power Lift Chairs?
These are the 3rd part of the Discover Process.
What is...
7. What are your thoughts on Leather? Color?
8. Who Else will be using your new ___? Height? Kids or Pets?
9. When do you Need It? What occasion do you have coming up?