Practice
These begin with "Who", "What", "When", "Where", "Why", "How", and "Tell Me".
What is open ended questions?
How we answer the phone.
What is "Hi, thank you for calling La-Z-Boy, my name is ________. How can I make your day more comfortable?"
Represents that these fabrics meet 15,000 double rubs and are recommended on all LZB upholstered furniture
What is black dot covers?
This 10X and 16X style is not compatible with battery packs.
What is the NEO
The best way to pique a client's curiosity.
What is my Designer has taught me?
What is, I have learned from my Designer?
What is our complimentary Design service?
The fearless 5 of in homes
What is:
Frame(s)
Fabric (foundational and 2-3 correlates)
Sketch
Estimate
Store Tour
*These are the best bet for a successful in home*
Question that takes the pressure off of guests and acknowledges they are just looking.
What is asking: "What room are you getting ideas for today?"
These have less than 15,000 double rubs and we recommend those for pillows, non-reclining furniture & ottomans.
What is durability of the green dot covers?
This is the reason that the seat of the Trouper sits differently from the seat of the Finley.
What is the 444-hybrid sculpted bucket seat
Also accepted: saddle seat vs straight seat
This is the benefit of "Confirm, Confirm, Confirm"
What is...
The question "do you want fabric or leather?" Can be made open by asking____________________?
What is "What are your thoughts on leather?"
Expand-o Sketch
What is to turn a single item into a complete room?
What is to build a chair into a sofa?
What is to see the whole picture?
These exceed 15,000 double rubs and is recommended as excellent physical durability that outperforms other fabrics in pilling, abrasion, and fraying.
What is the durability of purple dot covers?
Recliner mechanism that is NOT available in power.
What is 017 Gliders?
These are the first steps of the Discover process.
What is...
1. What are you +/- adding or replacing?
2. What is #1 priority? And What Else?
3. What have you Seen? Pictures?
The way to remember the fit is how?
What is head, shoulders, knees and toes?
This is a key talking point during the "360-degree demonstration"
What is pointing out "Comfort Wrinkles"?
Color is a concern
What is the lighting you have at home?
What is our Designer can bring them to your home?
What is our Designer can help blend the color with your surroundings?
This is the iClean fabrics warranty.
What is three (3) years for specific stains, (1) year on labor:
Covered stains on iClean fabrics ONLY include: beer, chocolate syrup, coffee, washable magic marker, dirt, ice cream, jelly, juices, ketchup, milk, salsa, soda, tea, urine, and wine.
All other stains ARE NOT covered.
These are the 2nd part of the Discover Process.
What is...
4. (SKETCH) I'm a Visual Person, where is your..?
5. What are you Keeping that you love? What makes you love it? Pictures?
6. Reclining or Non-Reclining? Need to know for spacing...
This is the reason to talk about protection three times.
What is to protect their investment?
What is to provide peace of mind?
What is to be there for after care?
Fill in the blanks: "People like ______ who ______ to them, and ___ from people they ____."
What is "People like people who listen to them, and buy from people they like."
Pattern is a concern
Do you prefer geometric/organic/simple/busy?
What is most rooms can handle 5 to 7 prints?
What is the cost to create some patterns are more labor intensive?
This is the series that currently offers a heat and massage option.
What is Platinum Series Power Lift Chairs?
These are the 3rd part of the Discover Process.
What is...
7. What are your thoughts on Leather? Color?
8. Who Else will be using your new ___? Height? Kids or Pets?
9. When do you Need It? What occasion do you have coming up?