Mandatory Knowledge
How many majors and minors does the College of the Liberal Arts offer?
49 majors and 53 minors
What four pieces of information should you include when introducing yourself at an LAA event?
First name or preferred nickname, year, major(s), and minor(s)
What should ambassadors avoid using during events unless necessary?
phones
A student asks you about a program you know nothing about. What do you do?
Explain that you aren't sure and direct them to someone who can provide accurate information.
What does LAA stand for?
Liberal Arts Ambassadors
What is the name of the Dean of the College of the Liberal Arts?
Clarence Lang
What term should you use instead of freshman or sophomore?
First-year or second-year student
What type of clothing is appropriate for Admitted Student Events?
LAA polo or quarter-zip, unripped jeans or khakis and sneakers
A parent asks about your personal experiences with housing. Can you discuss them?
Yes! You can discuss general on-campus living experiences.
Name two types of events that ambassadors participate in.
Ex: Admitted Student Events, one-on-one meetings, tabling events, resource fairs, and student panels.
Who is the LAA advisor and recruitment coordinator?
Jordan Seifert
Give two inclusive alternatives to saying 'you guys.'
You all, all of you, or everyone
Can ambassadors give prospective students their personal social media or phone number?
No
A student asks about another university you applied to. How should you respond?
Avoid criticizing other universities and redirect the conversation to why you chose Penn State.
What is an Admitted Student Event (ASE)?
A college-specific informational event for admitted students and families where ambassadors share their experiences and answer questions.
Name three Executive Board positions in LAA
Any three listed in training (ex: President, Vice President and Public Relations Director)
Why should ambassadors use the full name of a campus resource instead of an acronym?
Prospective students and their families may not understand the acronym
What should you do if you don't know the answer to a student's question?
Don't guess - Refer them to the recruitment coordinator or another knowledgeable ambassador
A student asks about a difficult class or professor. How should you respond?
Be truthful and professional without naming or criticizing individuals (focus on constructive advice and available support)
Name three Liberal Arts or university resources mentioned in training.
Examples: Chaiken Center, Alumni Mentor Program, Career Enrichment Network and Peer Advising.
Name the three important college leadership or advising roles members must know and the people who hold them
Dean Clarence Lang, Associate Dean Mark Morrison, and LAA Advisor/Recruitment Coordinator Jordan Seifert
Introduce yourself as an ambassador, then explain LAA's purpose in 30 seconds
Include name, year, major(s)/minor(s), and explain that LAA represents the College of the Liberal Arts and supports prospective, admitted and current students
Name three ways to demonstrate professionalism when interacting with students and families
Examples: initiate conversations, engage both students and families, avoid phones, use inclusive language and give accurate answers
During a student panel, someone asks a sensitive personal question and then requests your Instagram. What should you do?
Politely decline the personal question, redirect to an appropriate topic and do not share personal social media.
Name four ways LAA serves students and the college.
Representing the college at admissions events, sharing student experiences, providing resources, hosting professional/networking opportunities and participating in THON or community service.