Quality, Utilization, Expansion, Service and Teamwork
100
What does PSP stand for?
Performance Sharing Program
100
Where is the location of the next North OC MOB planned?
La Habra MOB
100
What is the OC Promise?
Committment to our patients, community and each other to provide the finest healthcare in the world.
200
What do we need to do to attain the quality goal for patient samples?
Reduce the number of rejected specimens
200
What is our PSP goal focusing on attendance?
Decrease sick calls
200
Where are 2 of the 3 upcoming lab remodels planned for?
Brea, Euclid & Yorba Linda MOBs
200
What are the OC Promise Principles?
iCount: Connect, Own, Understand, Nurture and Thrill
300
How do we assure the correct patient is being drawn?
Perform positive patient identification
300
What is a general way to prevent waste of supplies and reagents in the lab?
Watch expiration dates and avoid supply surpluses.
300
How can our laboratory team help expand membership?
Keep existing members happy so they will stay with KP and tell others how wonderful we are!
300
What is our UBT-developed guideline to help LAs provide quality service?
Platinum service
400
What are 2 things you can check to assure you are drawing the correct sample/test requirement needed?
1) Check Labnet
2) Read and follow label
400
Between what age are you suppose to get your Diabetic HbA1c testing done?
ages 18- 75
400
What is one way we can help maintain our new OCA lab?
1. Pick up/clean up after yourself
2. Return items to their assigned spot
3. Organize your work space
4. Take care of instruments, equipment, etc.
Any ideas along this line....
400
What was your recent Quest Refresh gift to help remind you each and every day of our primary goal?
Badge holder with new logo.
500
How does a CLS provide accurate results each and every time?
Follow all standardized testing policy and procedures.
500
What are some of the benefits behind the implementation of Cerner?
1. Standardization of laboratory test menu
2. Standardization of test protocols and reporting (clinical significance, reference ranges, etc.)
3. Stabilized infrastructure
500
What is the newest unit that just opened at OCA (9/1/13), on 5 East?
NICHE unit- the new Acute Care Elder unit
500
How do we measure patient wait times and satisfaction with MOB lab services?