AIDET
When greeting a patient by their preferred name; the A in AIDET.
What is Acknowledge?
As the Sisters of Mercy before us,
we bring to life
the healing ministry of Jesus
through our compassionate care
and exceptional service.
What is Mercy Mission Statement?
The letters of HCAHPS are the acronym for this government survey that measures core aspects of healthcare.
What is Hospital Consumer Assessment of Healthcare Providers and Systems
Name four of the six P's of Purposeful Rounding
What is Pain, Position, Possessions, Potty, Peace, and Pick-up?
This coworker communication tactic is performed at every change of care or hand-off, in the patient room, including the patient/family.
What is bedside shift report?
Giving the patient your name and role to create a connection and reduce anxiety; the I in AIDET.
What is Introduce?
These are shared by all members of our Ministry. They guide our decisions, actions, and behaviors. While each of the 5 is equally important, dignity is the foundation by which the others must be understood.
What are the Mercy Values?
There are this many dimensions on the HCAHPS survey.
What is 9?
This P refers to decluttering of healthcare areas and keeping care items organized in the patient care areas.
What is Pick-up?
The only person that can opt out of bedside shift report.
Who is the patient?
Giving expected length of time for patient care, procedures, or wait times; the D in AIDET.
What is Duration?
DAILY DOUBLE: Name three of the five Values for Mercy.
What is Dignity, Justice, Service, Excellence, and Stewardship?
The three focus dimensions for Mercy hospitals in FY24.
What are Communication with Doctors, Communication with Nurses, and Discharge Information
This P is making every attempt to remove as much unnecessary noise from the patient's environment.
What is Peace?
True or False: Bedside Shift Report promotes Safety, Accountability, Consistent Information sharing, and Time Management.
What is true?
Narrating all steps of care prior to performing the care; The E in AIDET.
What is Explanation?
This is a gift of grace freely given by God for the good of others.
What is Charism?
The government department that collects and publicly reports HCAHPS data.
What is CMS or Centers for Medicare & Medicaid Services?
Mercy coworkers are encouraged to round on patients this often during the day and this often during the night.
What is every hour during the day and every other hour during the night?
Name this Initiative: Every Mercy coworker is empowered and committed to addressing our patients' needs in a timely manner by answering patient call lights.
What is NO PASS ZONE?
"Thank you for allowing me care for you today!" or "Thank you for choosing Mercy for your care!"
What is the T in AIDET?
Name three of the five Mercy Charisms.
What are Bias for action, Entrepreneurial, Hospitality, Right Relationships, and Fullness of Life?
The year CMS implemented the first HCAHPS survey.
What is 2006?
Daily Double: Healthcare Associated Pressure Injuries are reduced and prevented when patients are moved at least every two hours for this P.
What is Position or Positioning?
Name one of the two Mercy Patient Experience focus questions in the OP and Clinic setting.
What is easy to schedule, and/or get an appointment as soon as wanted?