LDT
Customer Service
Procedures
Protocols
General Information
100
The number of employees who currently have a LDT sticker on their vehicle
What is 4
100
A program that encourages patients to refer friends and family to our office
What is dental bucks or the referral program?
100
When we are treatment planning dentures, this procedures is ALWAYS added to the treatment plan.
What is Alveoloplasty?
100
The name that is called when a patient is faint, in need of assistance, etc.
What is Dr. White?
100
The number of surveillance cameras inside or on the building
What is six?
200
The bases Dr. Mark has been stationed at:
What is Barksdale AFB, LA, Robins AFB, GA, and Seymour Johnson AFB, NC?
200
Name five topics that can be reviewed with patients when you're waiting for a doctor
What is services we offer, website, educational videos, N2O2, VELscope, Referral Program, etc?
200
X-rays and Intraoral photos should ALWAYS be done prior to this procedure
What is a crown/bridge prep?
200
This should be done when a patient refuses x-rays
What is a signed x-ray denial form?
200
The locations of all the fire extinguishers
What is in waiting room, sterilization room, under kitchen sink, on the wall near the side exit, and on the wall near the rear exit?
300
The number of Lumismile pictures taken in March
What is 2?
300
This is placed in the back of every new patients chart and must be signed by the doctor
What is Thank You Cards?
300
This procedure usually requires 2 assistants
What is sealants?
300
This person should always be notified when a patient has mistreated you or made you feel uncomfortable
Who is Dr. Scott?
300
The date of our first day in the new office
What is April 27, 2010
400
The degree Dr. Scott received in 2002
What is Master of Business Administration in Health Care Management
400
This is offered to a patient when we are presenting an extensive treatment plan and need additional time to review insurance and prepare
What is a consult appoinment at no charge?
400
The amount of weeks we allow between a prep and delivery appointment
What is two weeks?
400
This staff member is responsible for getting a printed schedule of the day in the event of a fire in our building
What is front desk staff member?
400
The approximate amount of cumulative dental experience in the office
What is approximately 175 years?
500
The Smile Gallery on the website currently displays before and after photos of this procedure
What is Snap-On Smile
500
DOUBLE JEOPARDY!!!!!!!!!!!!!!
What is CPR, Dr. Scott wrapping cassettes, Christmas Party, Cruise Announcement, Halloween, and Bowling?
500
These procedures should never be scheduled on a hygienists double-day
What is a perio patient, quad scales, or FMD?
500
This should be done throughout the day to improve communication
What is radio use/20 check?
500
This percentage represents the growth we have experienced each of the past 2 years and is the goal for this year
What is 20%?
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