PacificSource
Who is our current CEO
John Espinola (Espi)
Who is the Commercial Customer Service Manager?
Alan Swanson
Who is March named after?
Mars, the Roman god of war
What benefit would I quote for CPT 95951?
Quote Lab benefit (Please see Diagnostic Testing page)
What Resource Page can I find information on CPT Code 92132?
Vision
Who was the 5th CEO in 2001?
Ken Provencher
Which locations do we have a commercial customer service department?
Springfield, OR & Boise, ID
When is the next Solar Eclipse?
Saturday March 29th, 2025
What Benefit would I quote for Foot Care?
If caller asks about “foot care”- you will need to ask more questions, to get specific details. If care is “routine”- service is not coverable unless member is diabetic, and a diabetes diagnosis is included on the claim.
What Resource Page can I find information on CPT codes 97810, 97811, 97813, or 97814?
Acupuncture
What year was PacificSource founded and by who?
1933/Founded by physicians in Lane County, Oregon.
Which Team Lead has a Birthday in the month of March?
Jess F. 3.23.25
What Holiday has the highest candy sales?
Halloween
What benefit and requirements need to be checked and quoted for CPT Code E0486?
Check that plan covers sleep disorders.
* Quote Sleep Apnea Oral Device
* Quote requirements
* Must have a diagnosis of sleep apnea.
* Must be ordered by appropriate provider.
I need to quote a benefit for CPT Code 58671, but I want to double check the Resource Page for additional information. Which Resource Page am I going to look at?
Tubal Ligations
What year did PacificSource purchase the 555 Building?
In October 2018, PacificSource purchased a new building at 555 International Way.
When are the In-Person Meetings?
Bosie: April 9th
Springfield: April 16th
What day and year did the celebration of PI Day Began? What year was it passed by the US House of Representations as National PI Day?
March 14, 1988/March 11, 2009
What Benefit and Exclusions needs to be quoted for CPT A9282?
* Quote exclusions
* Quote Wig Prosthesis
Provider is asking about CPT Code 43275 - I don't know what this is or what to quote for this. What Resource Page will help guide me?
Found on the Diagnostic Testing Resource Page - Quote Surgeon Outpatient and Outpatient Facility benefits (ERCP or Endoscopic Retrograde Cholangiopancreatography)
What are the PacificSource values?
PacificSource Values
Our culture is driven by seven core values, which guide our employees in how we do business:
We are committed to doing the right thing.
We are one team working toward a common goal.
We are each responsible for our customers' experience.
We practice open communication at all levels of the company to foster individual, team and company growth.
We actively participate in efforts to improve our communities-internal and external.
We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
We encourage creativity, innovation, continuous improvement, and the pursuit of excellence.
Who is the director of operations-commercial?
Aimee Wise
Which movie almost bankrupted Disney's animation department?
The Black Cauldron (1985)
What Benefit does a Heat Lamp fall under?
Heat Lamps are not covered
Which Resource Page talks about diagnosis code Z39.1? Which CPT codes does it need to be billed with?
Lactation Counseling/ 99241-99245, 99341-99345, 99347-99350