New Residents
What is the name of the Resident in Apartment 226?
Alice Griner
If a resident's care plan specifies that there are to be escorted to meals, they are also to be escorted where?
Activities.
According to Section 400.022, Florida Statutes:
(e) Freedom to participate in and benefit from community services and activities and to pursue the highest possible level of independence, autonomy, and interaction within the community.
Socialization and connection are a resident right. We MUST provide residents who are unable to get to the activities themselves the opportunity for socialization.
Thank you for all of you who help bring residents to activities.
How many gallons of water do we have to store per day, per residents during a hurricane?
3 gallons per day, per residents
I worked for Disney
Chelsea
What is a WIG?
What is our WIG?
Wildly Important Goal
Have our census exceed our budgeted occupancy.
In other words: Have a resident in every apartment.
What is the name of the Resident in Apartment 112?
Debrah Arronis
What is the appropriate amount of time before a call light is answered?
5 Minutes or Less.
If you are not able to get to your call lights in under 5 minutes you need to radio a team member to go for you. TEAM WORK!
What does CEMP Stand For?
A. Construction Enviromental Management Plan
B. Common Emergent Municipality Programming
C. Comprehensive Emergency Management Plan
D. Can't Eat My Popcorn
C. Comprehensive Emergency Management Plan
This associate has worked here the longest...
David
If you a refer a new resident and they move in, how much of a referral bonus do you receive?
$1500
What is the name of the Resident in Apartment 214?
Italo Canali
What is the first thing you should do when you suspect an elopement has occurred?
Check to see if the resident has signed out.
If you are a resident aid working on the floor and you have just arrived on shift and obtained your task sheet, what is the first thing you should do?
Go to EVERY resident's apartment on your section to ensure that they are well and that they are in the community. If they are not in their apartment, it is your responsibility to locate them. If you cannot locate a resident, check the sign out book and radio other associates to see if they have eyes on them.
I moved here from England when I was 8.
Alex
What is the First Impression you had when you came to interview for your position?
Did you like the way the building looked?
Were the associates that you met kind? Did they smile at you?
Why do you think First Impression are important to new residents and families?
Within the first 11 seconds a person has already determined whether or not they like the place or person they have interacted with.
It is very important that we are conscientious about how we present ourselves to prospective residents and families as well as our current residents and families.
At a different community, a family member did not move their mom in because the clock in the private dining room was not the correct time. They said that if we do not care enough to fix the clock that we would not take good enough care of their mom.
What is the name of the Resident in Apartment 115?
Don Maiello
What should you do if a resident or family member has a complaint or is not happy with you?
Remember: Everyone has bad days, including residents and their families, it might not be anything that you have done, it could be their own life circumstances that they are upset about.
Show some care and compassion.
Step 1: Stay Calm and Listen Attentively
Approach the situation with a calm and composed demeanor. NEVER RAISE YOUR VOICE.
Allow the resident or family member to express their concerns fully without interrupting.
Show active listening by maintaining eye contact, nodding, and using phrases like, “I understand,” or “I hear you.”
Step 2: Show Empathy and Acknowledge Their Concerns
Validate their feelings by saying things like, “I can see why you’re upset,” or “I understand how that would be frustrating.”
Reassure them that their concerns are important and that you want to help.
Step 3: Offer Immediate Solutions (If Possible)
If it’s within your power to fix the issue, do so right away.
For example, if a resident is upset about a cold meal, offer to bring back a hot meal immediately.
Step 4: Escalate to the Appropriate Person
If the concern is beyond your control, inform your supervisor, nurse, or administrator.
Let the resident or family know you will follow up with the appropriate person.
Step 5: Follow Up
Check back with the resident or family to see if their concern has been resolved.
Show that their feedback is valued and that you care about their well-being.
Step 6: Document the Incident (If required)
If facility policies require documentation, record the concern, actions taken, and any resolutions.
By handling the situation with professionalism, patience, and compassion, you can help maintain trust and satisfaction.
What is an acceptable reason for not answering the phone at night?
There is NO acceptable reason.
Someone should always be answering the phones at night.
I have climbed the Eiffel Tower in Paris
Randi
Demonstrate your 30 second commercial
Hello, my name is_________ I have enjoyed working at the Windsor for ____ years. I am a [ Medtech, Resident Aid, Life Enrichment Assistant, Cook etc.]
I’m more than just a caregiver—I’m a friend, a helping hand, and a part of the family. Every day, I get to make a difference, whether it’s offering a kind word, a gentle touch, or just being there when it matters most."
I get to bring joy and excitement to our residents. Whether it’s arts and crafts, music, exercise, or a fun outing, we make every moment meaningful."
"This is a place where residents feel safe, cared for, and truly at home."
Adrianna- Input? Other Ideas?
What is the name of the Resident in Apartment 134?
George Overturf
Demonstrate how you enter a resident's apartment
Knock and wait for response
If the resident does not respond, enter the apartment and announce yourself.
State your reason for being in the apartment and offer to help the resident with whatever they might need.
Explain Step by Step how to preform CPR.
Make sure that the scene is safe, check to see if the person is breathing, if they are not, tell someone to call 911.
Lay the person on a flat hard surface, usually the ground and tilt their head back, check for any obstruction in the mouth.
Start chest compressions. Perform 30 compressions at a rate of 100 to 120 per minute.
Perform two rescue breaths. Tilt the person's head back, pinch their nose, and cover their mouth with yours. Blow until you see their chest rise.
Repeat the compressions and breaths until an ambulance or a defibrillator arrives. If you have a defibrillator, switch it on and follow the instructions.
I am the 2nd longest employed associate at this community, and I used to work in a factory making drill tips.
Toni
How can you contribute to our WIG?
Do what you do every day. Work Hard and be positive!!