Personality & Leadership Skills
From what you have learned in this course, it is important to understand the personality types of other members of your team because...
- it improves collaboration amongst teams
- it helps facilitate constructive conversations
- you are able to understand other perspectives
- you are able to modify your communication style to better communicate with others
- other answers accepted!
True or False:
Interrupting is an example of active listening.
False
Strategy for starting a constructive conversation
Ask for permission , state your facts
Our beliefs and biases prevent us from seeing the ______ in a conversation.
Facts
One element of emotional intelligence
Hint: We talked about 4!
self-awareness, self-management, social awareness and relationship management
Which of the following is NOT an example of active listening?
A) Eye contact
B) Give advice
C) Practicing empathy
D) Asking for clarification
B) Give advice
Three elements of a crucial conversation
opposing opinions, strong emotions and high stakes
2 Hot Tips that could be helpful DURING a crucial conversation are _______ and __________.
ANY TWO: active listening, restate what you heard, using "I" statements, body language, ask questions, seek to understand and reach common ground, reconnect w/ yourself and check your story
One thing you learned from the HR session in April
Beth and Vickie, what do you think??
Jim, the County Manager, notices his administrative assistant, Sherri, comes into work 10 minutes late everyday this week. On Friday, there is a citizen waiting at the door to speak with Jim when he arrives. Typically, Sherri greets citizens so that Jim can get to his morning meeting on time. Today, Jim is late to his morning meeting and begins to feel angry with Sherri for her tardiness.
What should Jim do BEFORE talking to Sherri?
You have 30 seconds for each member of your team to name one take-away from today's session.
Stan is talking to Glenda about her poor attendance and she pulls out her phone and starts texting. Stan feels his face get hot and begins to feel triggered by Glenda's lack of attention. Before he responds, Stan takes a breath, regulates his emotions and asks Glenda to put her phone away in a calm voice.
Stan is practicing ________.
Self-management
Name the 4 DISC Personality Styles
Dominance, influence, Steadiness, Conscientiousness
The WWW framework stands for _________.
Who?
Does what?
By when?
At the END of a constructive conversation, you should ________ .
A) Say "Thanks"
B) Recap the Conversation
C) Use the WWW Framework for action
D) All of the above
D) All of the above
5 Characteristics of a High Performing Team
Trust, Conflict, Commitment, Accountability and Results
If you start to witness silence or violence in a conversation, you should _______.
ask for permission to continue the conversation or stop the conversation all together.