DiSC
Which of the following is an example of active listening?
a) Interrupting the speaker to share your own thoughts
b) Nodding occasionally while thinking about what to say next
c) Paraphrasing the speaker's message to confirm understanding
d) Checking your phone for messages during the conversation
c) Paraphrasing the speaker's message to confirm understanding
True of False: Empathy is the ability to understand and share the feelings of others.
True.
Name one conflict style (from the TKI framework).
Avoiding, accommodating, competing, collaborating, compromising.
Which County is home to the Capital of North Carolina?
Wake County.
Name all 4 primary personality styles in the DiSC Framework.
When practicing empathetic listening, what is a key component?
a) Offering immediate solutions to problems
b) Validating the speaker's emotions and experiences
c) Interrupting to share similar personal experiences
d) Focusing on facts and logic rather than emotions
b) Validating the speaker's emotions and experiences
Which does not belong (as part of the Emotional Intelligence framework):
A. Self-Awareness
B. Social Awareness
C. Anger Management
D. Relationship Management
C. Anger Relationship.
The framework includes self-awareness, social awareness, self-management, and relationship management.
Read the following scenario and describe what type of TKI style this person likely has:
-A team member is not communicating the status of a time-sensitive project that is crucial for Caldwell County. You don't say anything to the team member and just hope you hear an update soon.
Avoiding
What's the most densely populated County in North Carolina?
Mecklenburg County
What behavioral traits are associated with individuals who have a steadiness style (S) in the DISC framework?
They are typically patient, supportive, cooperative, and value stability and harmony in relationships.
Name three things you do when you are actively listening?
Being fully present in the conversation
Showing interest by practicing good eye contact
Noticing ( and using) non-verbal cues
Asking open-ended questions to encourage further responses
Paraphrasing and reflecting back what has been said
Listening to understand rather than to respond
What are some benefits of having/using Emotional Intelligence?
A few examples might include: improves communication, builds stronger relationships, can improve performance, can help people progress in their careers, can reduce stress, can help in navigating conflict, can increase personal resilience.
Start with knowing yourself—know your conflict tendencies and what causes your temperature to rise
Don’t enter into the conversation with assumptions (ladder of inference)
Know others and their conflict tendencies (and spot it early, watch for body language)
Work to cultivate respect and empathy (when people know your respect them it changes things—gets to interests behind positions)
100
Share a real-life example of how you've used the DiSC framework since the first LaMA session.
Open to interpretation :) Warren will be the final judge
Describe why communication is an important leadership competency.
Effective communication is crucial for leaders as it fosters clarity, alignment, and transparency within teams, leading to better collaboration, decision-making, and overall organizational performance.
Strong communication skills enable leaders to inspire and motivate their teams, build trust and rapport, resolve conflicts constructively, and convey vision and goals clearly, resulting in engaged and empowered team members who contribute positively to organizational success.
Define Emotional Intelligence.
Emotional intelligence is your ability to recognize your emotions as well as the emotions of those around you and your ability to use those emotions to develop your behavior and your relationships.
Describe what can happen when we don't have or use productive conflict skills.
Conflict situations can escalate, people lose trust, relationships are weakened, and communication decreases.
What's the approximate current population of Caldwell County? Estimate to the nearest thousand.
80,000 (exact is 80,347 as of 2022).
Read the scenario and describe how each DISC style might constructively respond:
You are leading a team project, and there is a tight deadline approaching. One team member keeps suggesting new ideas and wants to brainstorm extensively, while another team member is focused on sticking to the original plan to meet the deadline.
(D) Encourage a quick decision based on the original plan to ensure meeting the deadline.
(I) Facilitate a brainstorming session to explore new ideas and incorporate creative solutions into the project.
(S) Acknowledge both perspectives and work towards finding a compromise that maintains progress while also considering new ideas.
(C) Analyze the potential impact of each idea systematically and choose the one that aligns best with the project's goals and quality standards.
Read the following scenario and describe how you could use constructive communication skills to respond.
You receive an email from a colleague expressing frustration about a misunderstanding that occurred during a recent project discussion
Emotional intelligence accounts for 80% of job success.
What does a crucial conversation refer to (i.e., what three things are usually present)?
A crucial conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong.
What is the least populated County in North Carolina?
Tyrrell County (with a population of 3,245 according to 2020 Census).