Food Safety
What is the temperature danger zone?
41 degrees Fahrenheit to 135 degrees Fahrenheit
What exactly comes with a child's QSR meal when using the 2025 Quick Service Dining Plan?
KM entree, 2 kid's sides, and a kid's beverage
Do you have allergy-friendly or gluten-free choices at Landscape of Flavors, and what’s the best way to request them?
Yes, we do. We can request a Dietary Trained Cast Member (DTCM) to come speak with the guest to ensure their order is handled safely. A DTCM can be any leader, coordinator, sous chef, or assistant sous chef.
Where can I refill my Resort mug, and do they work inside the theme parks, too?
Any Disney Resort, they do NOT work inside the theme parks.
How often should you complete RVP training?
Every 4 months
What does FIFO stand for and why is it important?
First In First Out. This ensures products are being monitored and rotated to keep the oldest products from going bad.
Walk me through the steps of charging a Table Service credit instead of Quick Service credit in the new DSP system.
When checking the guests out, before charging the account, select view items at the top of the screen and you can select each item, and move them from the QSR section and/or the Snack section to the TSR section. Verify when complete before charging the guest.
What are the 9 major allergens?
Sesame, Soy, Wheat/Gluten, Dairy, Egg, Fish, Shellfish, Peanuts, Tree-nuts
How do you call for a Leader or Coordinator?
By either using the shop phones or the phones at the registers. If using the phones at the registers, be sure to select "9" before entering the leader/coordinators phone number.
List all forms of acceptable ID's
U.S Driver's License, U.S State Photo ID, U.S Military ID, Original Passport - Domestic or Foreign, Foreign Driver's License with a copy of Passport, Original Passport Card, Foreign or Domestic - must include photo and date of birth, and a Nexus Card issued by U.S Customs and Border Patrol for Canadian guests.
What is TPHC and why are we using it?
Time as Public Health Control, allows establishments to use time instead of temperature to control the growth of bacteria on time/temperature control for safety (TCS) foods. It provides a safe, regulated way to hold TCS foods at room temperature for limited periods, preventing rapid multiplication of pathogens and subsequent foodborne illness, which can occur if food is left in the "temperature danger zone"
If I use a Quick Service Dining Plan credit at The Drop Off Pool Bar, is an alcoholic beverage included?
Yes
Do you have Kosher meals? Are they available for the Disney Dining Plan?
Yes, we do and yes, they are
Name 3 things you could inform a Guest after their checkouts.
Where to find condiments, silverware, drink stations, to-go bags
What time does the Disney Skyliner start running from Art of Animation, and will it get me to EPCOT before Early Entry?
Skyliner is available every day 1 hour before early theme park entry begins at EPCOT or Hollywood Studios.
When should you use single-use gloves?
When coming in direct contact with ready-to-eat food and read-to-use utensils (Bakery, Loader, Prep, Dishes)
How can I place a mobile order using the 2025 Quick Service Dining Plan?
Verify you are logged into the correct My Disney Experience account with the Dining Plan attached. Place the mobile order in the app and when checking out, verify the Dining Plan is being used as the payment option.
What are the 3 specialty entrees and when do we sell them?
Meatloaf Dinner - Thursday
Turkey Dinner - Friday
Buffalo Pizza - Saturday
How do I set up a resort PIN through My Disney Experience?
In the app, find MagicBands & Cards under Account. from there, they can select which band/card that needs pin resetting. They will select reset, enter the new 4-digit pin code twice, then select confirm.
Do we have a pin board here?
While we do not have a pin board, our cast members are encouraged to wear the pin lanyard while working the dining room positions (dining room, main bev island, greeters, dishes and trash in between runs)
Store the food properly:
Raw Salmon, Raw Beef, Cooked Rice, Raw Chicken
Bottom to Top:
Raw Chicken, Raw Beef, Raw Salmon, Cooked Rice
How can I view my Dining Plan in the My Disney Experience App and keep track of how many meals I am using on my vacation?
In the hotel reservation section in the app, select "check dining plan" and you can see how many meals remain. You can also view the history of the Dining Plan usage.
Can you name 10 vegetarian options?
Mashed potatoes, Asian salad, PB burger, fries, green beans, tomato soup, nachos without chicken, broccolini, stir fry vegetables, rice, pasta w/vegan meatballs, PB ramen, cheese pizza, mac and cheese, Cesar salad no chicken, Greek salad no chicken, spring veggies.
How do I setup “MagicMobile Entry”?
In the My Disney Experience App, select the 3 stacked icons located at the bottom of the screen and scroll down to account. There, there is an option that reads "Set Up MagicMobile Entry". By selecting this, the guest can add their room key/MagicBand to their Apple/Google wallet.
How do you use a Disney Coupon and how do you use a No-Strings?
Coupon: After ringing guest in, select a food item in the cart, select discounts at the bottom of the screen, select which coupon they are using (20%,30%,50%) and scan their blue ID. This process is the same for the 20% cast discount.
No-String: After ringing the guest in, select checkout, select coupon, enter the 4-digit code on the back of the no-string and then void the coupon. make sure the staple the receipt to the no-string coupon. Guest does NOT get a copy.