Work Orders
SOW
Vendor Onboarding
Call Center
Reactive Service Requests
100
Work Orders are pre-scheduled repeating service requests
What is Recurring Work Orders?
100
Mow, Trim, Edge, blow & Weed Control
What is RLM-1?
100
The process begins when a contract is being renewed?
What is Vendor Onboarding?
100
A Hub in One that houses client specific requests for service
What is the Exterior Call Center?
100
This reactive request is not handled by Exteriors removing unauthorized markings from Exterior services
What is Graffiti Removal?
200
Work Orders represented with a preceding A
What are Recurring WOs
200
Minor shrub/tree trimming
What is RLM-2
200
First type of communication to Affiliate
What is Initial email?
200
Status on the Location Management in One defines the action and responsibility for service execution
What is responsible entity?
200
This debris removal service includes mechanical weeping of paved areas, driveways, drive up lanes and gutters
What is a parking lot sweep
300
A work Order Status is scheduled but not completed
What is a Missed WO
300
Light and debris removal
What is RLHDR?
300
Time frame to email after contract assignment?
What is 1 business day?
300
Call Status that is not Lessen responsible
What are Landlord calls?
300
This reactive service involves removing furniture, tires, or bulk items from the property
What is large debris removal? 
400
A Work Order status not approved for billing
What is deferred?
400
ISU Meaning
What is an Irrigation Start Up
400
Best practice that VRRs perform to set vendors up for success
Vendor Coaching & Guidance
400
Call requests workflow begins
What is input of service request in One?
400
Additional litter clean-up outside recurring schedule
What is a RLHDR?
500
Work Order is tied to a frequency plan
What is Recurring WO?
500
This service reduces soil compaction
What is Core Aeration?
500
Key information for Vendors to know to ask questions
Who is their assigned VRR?
500
Type of service is needed for an incoming call where the store requests for topsoil to be added to infill low areas in the turf?
What is Overseeding
500
Step taken when Service is out of scope
What is create reactive WO from call requests?