(Blank)
what is the first thing the OTA/PTA should do when Simran looks confused and performs the foot exercises incorrectly?
pause, use simple words and demonstrate the exercise again. Do not assume she is careless or uninterested.
what does "teach back"mean in healthcare?
The patient demonstrates or explains the instructions in their own words so the provider can check how clearly the information was communicated.
A patient needs help understanding important treatment risks and decisions. Should a translation app replace a professional interpreter? Why or why not?
No a translation tools may help with simple conversation, but should not replace professional interpretation for important medical information, consent, risks or treatment decisions.
The patient still cannot follow the exercise after repeated explanations. What should the OTA/PTA do next?
Seek help from the supervising physiotherapist and arrange appropriate professional interpretation or other communication support according to clinic procedures.
A patient brings a child because no childcare was available. How can you address the situation respectfully?
Do not blame the patient and ask what might help them focus, explain safety guidelines and follow clinic policy with the supervisor.
Instead of asking "do you understand" how can the OTA/PTA better check Simrans understanding?
use teach back ask simran to show or explain the exercise in her own words
change this phrase into plain language "perform active ankle dorsiflexion"
Move your toes towards your head
Name one concern with replying to a family member to interpret sensitive medical information
Confidentially or maybe compromised, or the family member may change information.
Name two communication strategies an OTA/PTA can use when a patient struggles with medical terminology.
Use simple words, demonstrate the activity, provide visual or written information, allow time and listen actively.
Why can medical terminology create difficulties even for someone who speaks english
Medical terms may be unfamiliar or difficult to understand.
what is active listening?
paying attention to the patient, allowing them to speak and asking questions
A patient stays silent instead of asking a question. Give one possible reason other than not caring.
They may feel nervous, embarrassed, unsure of the language or believe questioning a healthcare professional is disrespectful.
True or false? Language barriers only affect patients who cannot speak any English.
false. Patients may speak English but struggle with medical terminology
A patient nods but cannot demonstrate the home exercise correctly. Give a safe sequence of actions.
Stop and explain in simple english and demonstrate; use teach-back ask about communication preferences and arrange a professional interpreter if needed; confirm safe performance before continuing and involve the supervisor as appropriate.