FORBES FUN
All phone calls must be answered within this amount of time.
BONUS: Guests must be offered a call back if being placed on hold for more than...
30 seconds
This service is perfect for those with uneven tone and textured skin. We recommend this service for those with sun damaged or neglected skin.
Instant Renewal Facial
Lapis Spa is _____ Square feet
40,000
Submitting to many of these forms can lead to progressive discipline procedures?
Payroll Correction/ Time Edit Forms
All guests are to be addressed by_______________ unless otherwise requested
LAST/ Family name
This service focuses on the energy points of the body and includes a cooling facial massage.
Inner Balance
The mineral pool is _____ long
72 feet long
List all paid Holidays
New Years Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Day
This must be provided to every guest on arrival to the facility.
A clear and informative facilities tour.
This is the Custom massage executed to meet your needs
The Masters
What is the temperature of the CO-Ed mineral pool
98 degrees
Name all five Fontainebleau Values
Fontainebleau Team members:
Are guided by integrity, genuinely care, take ownership, are knowledgeable, are team players
Staff must present this when they are unable to fulfill a guests request
"Staff does not decline any request without offering appropriate alternatives"
This service is a Full Body, medium to deep pressure massage that incorporates hot stones. Only offered as 50 minute service.
Weekend Warrior's Rehab
What temperature are the mineral jet baths in each locker room?
104 degrees
State the Fontainebleau Passion Statement
" The stage is yours, live your part."
Lapis Spa is listed as having how many Forbes stars?
4
This service is recommended for those with sinusitis, inflammation, and edema. This is available in 25, 50 or 80 minute options and uses the Vodder method.
Lymphatic Drainage
What year did Lapis Spa open?
2009
Name 8 of the 14 Fontainebleau Fundamentals
See Team Member Handbook