World Capitals
France
Paris
This is the status you set for yourself to receive cases of all types from the queue.
What is "All Cases"
From a new case in Salesforce, this is what you click to build the order in E1.
What is "Jump to E1"
A customer wants to form an entity in Canada, send a handoff to this department.
Who is "GTS"
Princess Anna goes on an adventure with Kristoff, Sven and Olaf in this 2013 film.
What is Frozen.
Japan
What is Tokyo
This is where you go in Salesforce to find the link to Document Central
What is "General Links"
This is where you add an alternate address.
We are expected to reply to customer emails within this timeframe.
What is one(1) hour.
This 2009 film centers around inspiring inventor Flint Lockwood who creates a machine that can convert water into food. After his machine develops a mind of its own and creates "food storms," Flint must stop his creation to save the world.
What is "Cloudy with a Chance of Meatballs"
Ireland
What is Dublin
When receiving a customer call regarding a specific case, this is the tab you select to enter a record of the call within the case.
What is "Log a Call"
This is where we enter the information when a customer is requesting a refund for a double payment.
What is "CART Request Entry"
This is how many SOP per active unit a CST is allowed without being charged.
What is two(2).
In this animated classic, the movie's namesake is accompanied by Geppeto and Jiminy Cricket.
What is Pinocchio.
China
What is Beijing
This is the series of letter and numbers Salesforce uses to route emails to an existing case.
What is the "Case Thread ID"
This is where we look to see a customer's invoices, whether they are paid or open, and if there are any unapplied funds.
What is "Enhanced Customer Ledger"
A customer is inquiring about Independent Director services, this is who we send a handoff to.
Who is "Corp Staffing"
This movie introduced us to the characters Hiccup, Astrid and Toothless.
What is "How to Train Your Dragon"
Australia
What is Canberra
When emails are no longer visible in an old case, this is the tab you click on to find the emails.
What is "Archiver"
After issuing a credit memo to an existing invoice, this is the tab you select to retrieve the new invoice.
What is "CT Revised Invoice"
SWAT needs at least these three things to be submitted with a SWAT request.
What are:
Marvel shows alternate storylines to the MCU in this animated series on Disney Plus.
What is "What if?"