VA History
Security
Call Quality Guidelines
Telephone Not Ready Codes
ICARE
100

Current Secretary of VA

Who is Robert Wilkie?

100

Color of badge worn by contractors.

What is Orange?

100

Incoming telephone calls are answered on HEC's 800 line during this timeframe.

What is between 7 a.m. and 5 p.m. EST?

100

Not ready code for personal time.

What is no code?

100

E in ICARE Represents.

What is Excellent?

200

The Department of VA was established on 3/15/89 as

What is an independent agency?

200

This book identifies prohibitions and associated penalties for improper disclosures and failure to safeguard FTI.

What is Publication 1075?

200
Identifying division, providing your name and offering assistance and counts as 30 points.
What is Greeting?
200

Not Ready Code for Equipment failure.

What is 14 - Work disruption?

200

R in ICARE Represents.

What is Respect?

300

On March 15, 1989 VA was renamed

What is Department of Veterans Affairs?

300

Combining FTI with self-reported income and/or any other documents in the same folder.

What is Commingling?

300
IVD preferred method of transferring or conferencing a call.
What is a warm transfer?
300

Code for morning/afternoon breaks.

What is 15 - Break?

300

C in ICARE Represents.

What is Commitment?

400

The "A" in (ICARE) Represents VA Core Values 

What is Advocacy?

400

Downloading and mobile storage of FTI.

What is prohibited practices?

400
Proprietary information.
What is Personal Identifiable Information (PII)?
400

General workload and exempt from taking calls.

What is Code 4 - IVD/EED Case for LAS/CMs?

***************Daily Double**************

Not ready Code for PSA.

400

The I in ICARE Represents.

What is Integrity?

500

VA's line organization that handles death benefits.

What is National Cemetery Administration (NCA).

500

This must be asked and answered before discussing PII or FTI.

What is Challenge Questions? 

             **********Bonus********** 

The challenge questions are found here.

500

The only individual other than tax payer that PSA/CM is permitted to discuss FTI with during telephone call.

Who is DOR Declaration of Representative?

500

Not Ready Code for huddles, staff and All Hands meetings.

What is Code 3 - Staff meetings?

500

Trustworthy, accessible, quality, innovative, agile and integrated in ICARE represents.

What is VA Core Characteristics?

M
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